MSP N-central

Submitted by (@aiden.galvin)

Add a view like Active Issues but to show all statuses

The idea is another View same as Active Issues but with "Normal" included, this way when I push out a new service I can easily filter for that service and quickly see if/when they transition to normal and how many are in normal.

 

Currently, the only way is to make a custom dashboard each time use it then delete it.

MSP N-central

Submitted by (@aaron.martinez)

Patch Deployment Status

It would be great if we can actively view status of patch deployments. As it stands you create a schedule but have no ability to view it's current progress. I'd like to be able to view which updates are still being installed, which ones have finished, if any are currently hung. Their is no way for me to tell if or when patch deployment has finished, all I can do is cross my fingers and wait out the scheduled window, Reboot ...more »

MSP N-central

Submitted by (@designator)

Add another status for a failed check

The idea is to add another state for checks like "in progress". Our customer monitors a lot of printers and everytime a check fails and displays an error on the dashboard the customer would like to be able to mark this check as "in progress" so that every other stuff member knows that someone is already working on this issue. After finishing the work the stuff member would mark it as solved and the check continues as ...more »

MSP Manager

Submitted by (@michael.cobden)

Customer Status - more options

Hi,

 

Currently you can only set a customer to active or non-active. When non-active they arent displayed as a customer to assign a ticket too.

We currently have a customer 'on-hold' due to lack of payment. I would like an option to put the customer ON-HOLD and then add a note to say why.

Doing this should also put ALL exiting and new tickets ON-HOLD automatically.

MSP Manager

Submitted by (@michael.cobden)

Ticket Status Updates from adding response, notes, time, etc

We are getting all of SLA breaches due to Technicians forgetting to update ticket status'. I think the problem is Techies are responding or working on a problem (so adding a response or timer) and theres no option to update the ticket status within the 'add' sections. You have to save then section and then edit the ticket its self to change the status. That ruins the workflow. What would also be good would be the status ...more »

MSP Remote Monitoring & Management

Submitted by (@austin)

Patches pending should show length of time

The tool tip on the Patches Pending dot in the North pane just says "pending". It would be much more useful if it showed how long they have been pending so that we can identify systems that are being turned off in the evening or for some other reason are not performing updates. The number of updates pending would also be nice.

MSP N-central

Submitted by (@fortastor)

Last Connected on the "All Devices" screen Status Ico

It is very disruptive to not know when the last connection was by a client device especially during mass updates. This will help Techs as well as managers, customers, etc... See my picture example below. These options must be able to turn on and off as a role option. I would like to see the whole line grayed out instead of changing the status icon color. In which case the line can adjust in shades of colors based ...more »

MSP Remote Monitoring & Management

Submitted by (@drossbluebolt)

Disconnected Status Icons

When a computer is disconnected it shows all the status of every service as disconnected. I think it would be very helpful if it would show the last known status but with a grey color. The grey color will quickly communicate that it's not the current status but still give you the ability to see the last knows service status quickly without having to go into each node to check its statuses individually. I have attached ...more »