Any chance you guys can rephrase the alerts for all statuses and drop "is" from the alerts? Please see below: From: Alert: Logical Drive (VMware) on localhost.localdomain is Normal To: Alert: Logical Drive (VMware) on localhost.localdomain (Normal Status) From: Alert: Logical Drive (VMware) on localhost.localdomain is Warning To: Alert: Logical Drive (VMware) on localhost.localdomain (Warning Status) From: Alert: Logical ...more »
The idea is another View same as Active Issues but with "Normal" included, this way when I push out a new service I can easily filter for that service and quickly see if/when they transition to normal and how many are in normal.
Currently, the only way is to make a custom dashboard each time use it then delete it.
It would be great if we can actively view status of patch deployments. As it stands you create a schedule but have no ability to view it's current progress. I'd like to be able to view which updates are still being installed, which ones have finished, if any are currently hung. Their is no way for me to tell if or when patch deployment has finished, all I can do is cross my fingers and wait out the scheduled window, Reboot ...more »
The idea is to add another state for checks like "in progress". Our customer monitors a lot of printers and everytime a check fails and displays an error on the dashboard the customer would like to be able to mark this check as "in progress" so that every other stuff member knows that someone is already working on this issue. After finishing the work the stuff member would mark it as solved and the check continues as ...more »
Printer Cover Status service is limited and can't be used with service templates.
Specifically with removal templates where the index or description is a required field.
When a threshold inside Windows Event Log Service gets failed the whole service appears in a normal status.
However, if we hover over the specific Windows Event Log Service, we can see one of the thresholds failing.
Can we have this changed in the future to not cause any confusions?
Currently you can only set a customer to active or non-active. When non-active they arent displayed as a customer to assign a ticket too.
We currently have a customer 'on-hold' due to lack of payment. I would like an option to put the customer ON-HOLD and then add a note to say why.
Doing this should also put ALL exiting and new tickets ON-HOLD automatically.
Ticket statuses should move from "In Progress" to "Awaiting Response" when a tech has responded, but a client response is needed to proceed. It would be great for clients also, to see what needs their attention. There should be an option to have this occur automatically when a tech responds to a case.
We are getting all of SLA breaches due to Technicians forgetting to update ticket status'. I think the problem is Techies are responding or working on a problem (so adding a response or timer) and theres no option to update the ticket status within the 'add' sections. You have to save then section and then edit the ticket its self to change the status. That ruins the workflow. What would also be good would be the status ...more »
The tool tip on the Patches Pending dot in the North pane just says "pending". It would be much more useful if it showed how long they have been pending so that we can identify systems that are being turned off in the evening or for some other reason are not performing updates. The number of updates pending would also be nice.
It is very disruptive to not know when the last connection was by a client device especially during mass updates. This will help Techs as well as managers, customers, etc... See my picture example below. These options must be able to turn on and off as a role option. I would like to see the whole line grayed out instead of changing the status icon color. In which case the line can adjust in shades of colors based ...more »
When a computer is disconnected it shows all the status of every service as disconnected. I think it would be very helpful if it would show the last known status but with a grey color. The grey color will quickly communicate that it's not the current status but still give you the ability to see the last knows service status quickly without having to go into each node to check its statuses individually. I have attached ...more »