MSP N-central

Web Interface Traing inside N-Central.

Okay we look at the reviews on SolarwindsMSP (NCentral) and everyone know (Lack of) support is a problem. To help correct this would be add training video links in N-Central interface, that clearly defines the procedures. Also, a new user training option for new techs, that allow a nun-disruptive training simulation interface/login. I want techs to be able to use the software with simulated clients, that are not ...more »

Submitted by (@fortastor)

MSP N-central

Support services and Ideas responce.

Add a in software feature request option (to ideas, tickets or something), inside N-Central. Make sure they are managed by the Administrator of MSP/Customer, but allow techs that use the product to submit feature requests and bug reporting from within N-Central. You should be able to gather more information about the issue at this point. Am I wasting my time entering these? How can we better promote these ideas. ...more »

Submitted by (@fortastor)

MSP N-central

Make support portal remember your page

When browsing through cases on the support portal, if i click into a case read it, then go back out to the list of cases, it doesn't remember that I was looking at "all open cases" or "my closed cases" etc, OR which page within that list I was previously at. There should be a way to easily get back to page I was on before clicking on a case.

Submitted by (@wmorgan)

MSP N-central

better options for N-Central case categories in the support/case

for example this morning i had to submit case 846328 for an error that was popping up randomly across n-central - it didn't matter what page we were on, what we were or (in most cases weren't) clicking on. This scenario didn't fit in any of the categories available. Either there needs to be more/better categories or we need an other category when encountering something of this nature.

Submitted by (@wmorgan)

MSP Service Desk

Multiple queue options in Voice Support Channel

It would be infinitely useful if we could add additional options to the ServiceDesk Voice. This would include the ability for end-users to choose a queue for their ticket. For instance, giving managers access to a queue that maintains call-outs and notifies them of these tickets as they are created. As an example: Thank you for calling xxx. Please listen carefully to the following options: Press 1 for Technical Support ...more »

Submitted by (@djones)