Okay we look at the reviews on SolarwindsMSP (NCentral) and everyone know (Lack of) support is a problem. To help correct this would be add training video links in N-Central interface, that clearly defines the procedures. Also, a new user training option for new techs, that allow a nun-disruptive training simulation interface/login. I want techs to be able to use the software with simulated clients, that are not ...more »
Add a in software feature request option (to ideas, tickets or something), inside N-Central. Make sure they are managed by the Administrator of MSP/Customer, but allow techs that use the product to submit feature requests and bug reporting from within N-Central. You should be able to gather more information about the issue at this point. Am I wasting my time entering these? How can we better promote these ideas. ...more »
When browsing through cases on the support portal, if i click into a case read it, then go back out to the list of cases, it doesn't remember that I was looking at "all open cases" or "my closed cases" etc, OR which page within that list I was previously at. There should be a way to easily get back to page I was on before clicking on a case.
the file manager isn't very good at showing if something is up to date when it only shows the date, but no time.
I then have to switch to the command prompt as a workaround.
Please provide an option to export Registry branches
for example this morning i had to submit case 846328 for an error that was popping up randomly across n-central - it didn't matter what page we were on, what we were or (in most cases weren't) clicking on. This scenario didn't fit in any of the categories available. Either there needs to be more/better categories or we need an other category when encountering something of this nature.
it would be nice if we could have Acronis 12 support
Safari is the Default browser for iOS as is Internet Explorer for windows.
Please Support this - as most Customers would like to use it.
Place a link to our Company Representative with their contact information listed so that we can easily contact them. For instance listed in RMM Under General Settings.
MaxFocus requires vPro Integration
Please add the latest Kaspersky Version for Windows Servers to your Anti-Virus list since I can only chose from two (Kaspersky Anti-Virus and Kaspersky Security for Microsoft Exchange Server).
I ask for that because it keeps showing up in the monitoring as "product not found".
It would be infinitely useful if we could add additional options to the ServiceDesk Voice. This would include the ability for end-users to choose a queue for their ticket. For instance, giving managers access to a queue that maintains call-outs and notifies them of these tickets as they are created. As an example: Thank you for calling xxx. Please listen carefully to the following options: Press 1 for Technical Support ...more »