In addition to session start and end, I'd like to see file transfer activity in the Take Control report. The logging should include the name and size of the file(s) transferred and the direction of the transfer Some of our customers with regulatory or other security requirements require that all data transfers (by employees and service providers) be logged.
It would be nice to have Take Control functionalities for Terminalservers-
Especially the Chat Notifications and Session notifications
Currently with Teamviewer there are options to add a display photo and customise the text that's displayed when you remotely access a machine. With the introduction of MSP Anywhere last year, it needs to be brought in-line with functionality teamviewer has (at least where useful). The current branding options with MSP Anywhere are pretty thin here, we have the option to 'show visual indicator' which is essentially just ...more »
Not sure if this is in the works or even an idea. But, it would be nice to initiate a chat session with prior to remoting into their computer. Several times, my clients say "shoot me an email to let me know you are getting on", for monthly maintenance. A lot of times, they do not read their email for hours. Then leaving me to wait till they get off the phone or return from lunch. It makes it difficult to remote ...more »
I can access Take Control (team viewer) by using a URL like this https://www.hound-dog.us/dashboard/data_processor.php?function=takecontrol_connection_url&action=connect&deviceid=###### Which works great as I can integrate this into my PSA and create live links that connect to the devices and open teamviewer directly (assuming the user is logged in to the dashboard) Now with the new MSP anywhere (which i like better ...more »
After updating a new agents to Agent version 10.5.0, it replaced the Teamviewer flavor of Take Control with a new remote support program by MSPAnywhere.com. I would warn people to keep their agents at 10.4.3 version until Logicnow fixes this issue. For the last 5 years, we have centered our business around purchasing and running full Teamviewer licenses and loved it since it integrated beautifully with the LogicNow ...more »
I would like to suggest adding a feature for the take control viewer to have the ability to reconnect after a remote reboot. As of now after the remote machine reboots Take Control Viewer terminates after 5 minutes and a popup appears on the client computer as well as my machine stating that this is the free version and the full version must be purchased. As this gives a negative image of the product and reduces functionality ...more »
When Take Control Viewer is installed on a workstation, the option for start with windows is not turned on. This becomes an issue when trying to support a client, because take control viewer is not listed in the start menu.
Can you please check "start with windows" during the install of take control viewer.
Using Take Control from a Google Chromebook; It's much fast and easier for my to meet my client's with a Chromebook as opposed to a full blown laptop. Can you guys take a look into developing an app for Chromebooks to be able to use Take Control so I can better serve my clients? Thanks!
Currently all users are unable to access devices via ios - and the Teamviewer integration via the App.
Please add full remote control integration to the mobile app - many modern customers are running Ipads / Iphones to support customers.
There are times when a customer has called support for an application they use, and that company uses Team Viewer to support the customer, I have had occurrences where our Take Control will no longer works after they have connected to the computer. Removing Take Control and reloading it does not fix it, reloading the agent doesn't fix it. Each time I have had to call LogicNow support and ask them to use their option ...more »
Take control - failed Anti virus - failed Often I call your support line and they tell me to edit the .ini file to change the xxxfailed=3 to 0 and try again. So why not add an option in the right click menu of the dashboard to "reset failed counts" This is especially handy for people who can't get take control to work, but can use remote command line to fix the issue. Especially since there is no remote file manager ...more »