Solarwinds Take Control

Submitted by (@allen50)

Add ability to set tech's picture in Take Control on N-Central

When a Take Control chat window is popped out of the corner there is a place for the technician's picture. Currently this picture is not able to be set with Take Control through N-Central.

 

It'd be nice if the picture was able to be set, or if the blank spot was not there in the N-Central version of Take Control so it does not appear to clients that we have lazily not configured it.

MSP N-central

Submitted by (@allen50)

Take Control Last Heartbeat

When Take Control has not checked in and you hover over the remote control button, it displays:

 

A Take Control heartbeat has not been received from this device. The latest heartbeat expired ###### seconds ago.

 

It's fairly useless when that number is anything considerably high. It'd be nice if it automatically switched it to minutes or hours after certain time thresholds are passed.

MSP N-central

Submitted by (@madelineoryx)

Change TS Session - Restrict, Disable or Prompt when connected

Take Control > View > Change TS Sesssion, is an incredibly handy tool but can also be very dangerous seeing as it doesn't prompt for a password or inform the user account you are transferring into, that you are connecting. Therefore I'm proposing that - The same "Madeline is in session" prompt be available. - Same "Permission to grant access" prompt be available. - Permissions to this be made available through Roles. ...more »

MSP Remote Monitoring & Management

Submitted by (@r.luelfing)

Allow access to statistics / data for Take Control via API

It would be great addition if it was possible to receive the data of the Take Control report via API call.

To combine / integrate the session info and length to a third party ticket system and provide an easy logging for the user and customer this way.

 

Thank you for you consideration.

MSP Remote Monitoring & Management

Submitted by (@williampolymenakos)

Log Take Control file transfer activity

In addition to session start and end, I'd like to see file transfer activity in the Take Control report. The logging should include the name and size of the file(s) transferred and the direction of the transfer Some of our customers with regulatory or other security requirements require that all data transfers (by employees and service providers) be logged.

MSP Remote Monitoring & Management

Submitted by (@bag3ls)

Branding Improvements to MSP Anywhere

Currently with Teamviewer there are options to add a display photo and customise the text that's displayed when you remotely access a machine. With the introduction of MSP Anywhere last year, it needs to be brought in-line with functionality teamviewer has (at least where useful). The current branding options with MSP Anywhere are pretty thin here, we have the option to 'show visual indicator' which is essentially just ...more »

MSP Remote Monitoring & Management

Submitted by (@fblalock)

Contact End-Client with Chat prior to Remote Logon

Not sure if this is in the works or even an idea. But, it would be nice to initiate a chat session with prior to remoting into their computer. Several times, my clients say "shoot me an email to let me know you are getting on", for monthly maintenance. A lot of times, they do not read their email for hours. Then leaving me to wait till they get off the phone or return from lunch. It makes it difficult to remote ...more »

MSP Remote Monitoring & Management

Submitted by (@orangevan)

Form based URL to access new MSP anywhere

I can access Take Control (team viewer) by using a URL like this https://www.hound-dog.us/dashboard/data_processor.php?function=takecontrol_connection_url&action=connect&deviceid=###### Which works great as I can integrate this into my PSA and create live links that connect to the devices and open teamviewer directly (assuming the user is logged in to the dashboard) Now with the new MSP anywhere (which i like better ...more »

MSP Remote Monitoring & Management

Submitted by (@drandre)

New Take Control aka MSPAnywhere.com is horrible in agent 10.5.0

After updating a new agents to Agent version 10.5.0, it replaced the Teamviewer flavor of Take Control with a new remote support program by MSPAnywhere.com. I would warn people to keep their agents at 10.4.3 version until Logicnow fixes this issue. For the last 5 years, we have centered our business around purchasing and running full Teamviewer licenses and loved it since it integrated beautifully with the LogicNow ...more »