MSP Remote Monitoring & Management

xxxx - failed IMPROVEMENTS

Take control - failed Anti virus - failed Often I call your support line and they tell me to edit the .ini file to change the xxxfailed=3 to 0 and try again. So why not add an option in the right click menu of the dashboard to "reset failed counts" This is especially handy for people who can't get take control to work, but can use remote command line to fix the issue. Especially since there is no remote file manager ...more »

MSP Remote Monitoring & Management

Dashboard access for clients

Currently, it is possible to edit a department and "enable dept view-only dashboard access" which is great when clients request remote access to their office computers from home using GFI Max. However, you can only setup one login, which defeats the purpose of auditing if the client has multiple folks remoting in with one login/password. One of the main reasons I use logmein more than GFI Max is the ability for my clients ...more »


73 votes

MSP Remote Monitoring & Management

Is GFI MAX RemoteManaged proactive with us?

When there is a problem with any part of the system behind the services we provide our clients, why doesn't GFI let us know right away and keep us apprised of the status? For example, since last week TeamViewer 9 (Take Control) deployed automatically (by default) but it does not uninstall TV8 and consequently client's are seeing "Another instance of TeamViewer is already running. Please close this instance before restarting ...more »


MSP Remote Monitoring & Management

Automatic addition of service check for Teamviewer

If Take Control is enabled, then a Windows service check for the appropriate version of Teamviewer should be automatically added.


If the agent is upgraded and it includes an upgrade to Teamviewer, then the check should automatically be changed to reflect the appropriate service for that version of Teamviewer.





MSP Remote Monitoring & Management

Allow unrestricted access to GFI customised teamviewer

At the moment, if you set a local password on the customized teamviewer installed by the gfi agent when you have take control enabled and want to use this to give access to someone they can only use it for 5 minutes. Probably not very well explained but often I would like to give access to a computer to a 3rd party for various reasons and using teamviewer is not possible the way it works at the moment so I have to ...more »


MSP Remote Monitoring & Management

Take Control Popup

Users are reporting a Take Control popup that just says "Take Control" and "Ready to connect (secure connection)". Some are even concerned they've been hacked. We're getting a number of calls wondering what it is. Looks like there was just an update that must be causing this. It just started last week.

This needs to be a silent install.


20 votes

MSP Remote Monitoring & Management

Take control permission timeout

When require user permission for take control is turned on, the timeout is too short. Many of my clients are older and they can't even see that a new window popped up in 10 seconds, much less click on the right thing.


And the window that pops up is apparently too complicated. There needs to just be two big buttons that say, "Allow connection" or "Deny connection" right in the middle of the screen.

MSP Remote Monitoring & Management

additional take control password from the dashboard



it would be nice if you could enter an additional password for the take control host in the Dashboard (settings for take control).


So the Agent would be directly available with the second password for other supportes which are using teamviewer.


In addition it would be good if you could see the currentyl addressed Teamviewer ID in the Summary.

MSP Remote Monitoring & Management

Support GFI MAX on server core (patch man. , MAV, MOB etc)

Although the GFI MAX agent installs and seems to work on Server Core installs, none of the Modules work - take control, MAV, MOB and patch Management. If these are not supported on Server Core then we may miss out on opportunities and clients may look elsewhere, please add support for them. Especially MAV and Patch Management (I know some people argue that AV is not a requirement on Server Core but most major vendors ...more »

MSP Remote Monitoring & Management

TeamViewer as a Service

Many smaller MSPs either can not afford or can not justify the expense of a full TeamViewer license. Why not sell TeamViewer as a Service (Managed Remote Control) to MSPs, like Managed Antivirus and Managed Online Backup, with the same pay-as-you-go pricing model (i.e., $1.00 per PC per Month). This would eliminate the Take Control conflicts we all are having and allow MSPs more flexibility in supporting their clients. ...more »


MSP Remote Monitoring & Management

API Overview

It would be useful for each client/site to have just one API to say number of machines Take Control is installed on, MAV, Patch Management etc. As we bill customers based on the number of devices they use here. We are currently doing it manually so looping through rather large XML files so doing it in one big XML doc would be easier and quicker.