When looking at the list of files that is backed up as part of the document backup, Microsoft Office template files are included but the Open Document standard equivalent template files are not. To be more specific, the .OTT, .OTS, .OTG, and .OTP file extensions should be added. Shows the current backed up file type for document backup: http://help.solarwinds.com/backup/documentation/Content/Backup%20and%20recovery/Backup%20Documents/files.htm ...more »
If I apply a template to a system to check for a running service and that service doesn't exist on the system, the check doesn't get applied. For example, I use a template to push out ShadowProtect. It contains an automated task to do the initial install and several checks (backup check, services, event log, etc.). Since ShadowProtect isn't actually installed yet, the service checks don't get created. I now have to apply ...more »
Hi, I shocked me to discover that I couldn't create or copy existing monitoring checks from a Linux server like you can from Windows Servers. I understand the Linux monitoring, tasks and automation aren't quite as advanced as the Windows options, but I expected the Monitoring Template Options to be on par between Windows and Linux. I can't quite get my head round whys its not available. RMM can do already do the checks, ...more »
Allow the ability to not monitor a service between the hours specified. For example, I might not want to monitor network connectivity during backup window because the connection is getting hit hard.
There is a close notification to the user, but nothing available to agents. I believe this should be added.
Would be nice to have the ability to clone the Monitoring Templates. Saves a bit of time when setting up multiple templates with similar checks.
We also need a way to move custom fields around for tickets. We only have very basic ticket customization right now. Any new fields are just added to the bottom of the ticket page. I'd like a pull down menu up towards the top that lets the user select what type of problem they are having, be it Hardware, Software, Printer, Internet, or something else. I don't want to do this with various ticket queues. The ability ...more »
It would be great to duplicate the task templates. This will save time when you create tasks for another client and just change the tasks that are specific for that customer.
This is a repost from "LogicNow Ideas" because I'm still not sure about how LogicNow and MAXRM are related or unrelated. I submitted that idea 23 days ago and it is still pending approval. I like the new monitoring templates system--the ability to add additional checks and tasks through a "transparency" or layering system is fantastic. However, there is a HUGE flaw in its implementation. Ever since the change/removal ...more »
I would love to see preset policies for patch management. Ultimately I want to be able to assign specific configurations to specific device types without have to manipulate all the drop down menus and options. There are servers out in my env that I don't want to query for patches but I want them installed manually. There are some servers that I am okay with automatic updates including the reboot, but with all the devices ...more »
It would be nice if you could attach one (or more) images to a "response templates"
This wouldl be a clear improvement in response templates that would make it possible to show solutions, "how to" etc.
The current implementation of email and SMS monitoring setup leaves a lot to be desired with enough checkboxes to cause confusion with one at the server level and one at the check level. Please can this be rationalized and added to the monitoring templates so that the notifications can be set correctly and uniformly from the start. I now have to review all customers and servers to ensure this is correct, not a good ...more »
I am pleased that the check templates have been implemented, I have found this very useful, now please go the extra mile and allow us to select multiple checks packages when installing servers e.g. core + AV + Exchange + AD or even allow us to attach multiple check templates on the dashboard
The drop down box in the add checks (under templates) needs to be a combo box so we can type in check names or perform search and filtering.
It would be nice, to have ticket templates like answer templates