(@justin)

MSP Manager

Problem Ticket

We would like to create a problem ticket in MSP Manager. Now each ticket shows up as its own, creating a mess inside the Ticket View.

 

We would like to select multiple tickets and then connect them to a problem. Fill in priority, users to notify, status, response and subject.

(@michael.cobden)

MSP Manager

Customer Status - more options

Hi,

 

Currently you can only set a customer to active or non-active. When non-active they arent displayed as a customer to assign a ticket too.

We currently have a customer 'on-hold' due to lack of payment. I would like an option to put the customer ON-HOLD and then add a note to say why.

Doing this should also put ALL exiting and new tickets ON-HOLD automatically.