MSP N-central

Submitted by (@aaron.martinez)

Schedule Patch Management based off nCentral Time, not Server

Currently N-Central runs patch management tasks based off the target servers timezone. I'd like to see the ability for us to choose whether to use targeted server timezone or the N-Central time to run tasks. Example - i have approval to take down Server1 and Server2 at 6PM PST; however, Server1 has time set to EST timezone and Server2 has timezone set to GMT timezone. So if i were to set a schedule in N-Central for ...more »

MSP Backup & Recovery

Submitted by (@arndjaekel)

Option to execute before/after scripts once for >1 datasources

Scripts configured for execution before oder after backup are executed before backing up every single datasource configured in that time plan/schedule. There should be an option to execute the scripts only once befor starting the backup for the first datasource and after finishing the last of the configured datasources. To achieve that behaviour is not possible right now. Sure: If a script is only needed to be executed ...more »

MSP Manager

Submitted by (@kardac)

Time entry rounding depending on rate

I would like to be able to set Time entry rounding on different rates, so that I can differ the billing of different worktypes. For example: The 1st line support bill per started 15 minutes. The 2nd line bill per started hour. A Time rate could then be created called "Support" with an hourly billing of 100€ but accepts billing rounded to the closest 15 minutes. Another Timerate is then created called "2nd line" with ...more »

MSP Manager

Submitted by (@ben.dvs)

Ignore seconds in time entries

Let's say I start a timer at exactly 2:15 PM, and I stop it at what looks like exactly 2:30 PM. That should be exactly .25 hours, right? Well, apparently timers count seconds too, even though they don't show them. If I really started it at 2:15:01 PM and stopped it at 2:30:28 PM, and we have rounding turned on, it's going to round that up to 30 minutes. It might even say that the time is "rounded to .25 hours" when it ...more »

MSP Manager

Submitted by (@mklimchuk)

Billing In Increments against Hour Retainers

I sell Service Agreements to my clients. I am using the Hour Retainer feature to track these hours. When I go to complete a job and enter the time it only allows me to bill in hour increments. I do a lot of remote support for my clients and if a job only takes me 15 minutes then I want to bill them for 15 minutes, not a full hour. When I try to enter a different time with a decimal it says decimals are not allowed. Need ...more »

MSP Manager

Submitted by (@ben.dvs)

Auto-Correct Date/Time Entries

It's a bit time consuming to have to make sure that my date/time entries are *perfect* when enter them anywhere. For example, if I enter "3/13/2018 12 PM" it say's it's invalid. Or if I enter "3/13/2018 12:32PM" (missing a space), it says it's invalid. I also can't leave off the AM/PM, or else it's invalid. Most websites use just a little bit of JavaScript to parse a date/time entry to convert a "common sense" (so-to-speak) ...more »

MSP Manager

Submitted by (@mclscott)

Improve formatting in the Time fields

When entering timings into a ticket such as start time and finish time, I've found the formatting to be a little bit too finicky. The need to specify whether it is AM or PM (not being able to just continue entering and have it pick up automatically), and that it seems to hate lack of spacing between the time and whether it is AM or PM is a l (8:30AM is invalid, where 8:30 AM is fine). The other aspect that I think would ...more »