Time entries on any status of ticket need to show against all types of service plans, not just closed tickets. Tickets that are created for a long project or for maintenance and are not closed immediately should still reflect time put against the service plan, and should be billable for possible overages.
It would be great to be able to see the other user's timesheets from within the "My Timesheets" screen. Like a drop down screen with the users listed that would change over to their view.
The report is nice (when it works), but it's more cumbersome and takes you away from the area where the information would be helpful.
It would be great to allow multiple types of time entry to speed up ticket completion. Adding the ability for military time or periods, rather than the need to completely type out 10:15 AM. 1015 would be MUCH easier and quicker.
Hello, I think it'd be a great idea to introduce an internal-only timeclock. This could be used for logging time on non-ticket related items that only pertain to our business. Things to be included could be learning, teaching, R&D, documentation, etc. This could be helpful to keep note of what and how much time our techs are dedicating to self-improvement.
Thanks for the consideration!
the file manager isn't very good at showing if something is up to date when it only shows the date, but no time.
I then have to switch to the command prompt as a workaround.
It is fine having the amount time on a ticket shown on the ticket list, ticket header and against individual time entries but nowhere can you see the billable amount £pp / $cc. Sometimes I forget to change the rate. Once you have saved the time entry you have no easy way of checking the rate as it is not shown in the time entries unless you edit them. Having the amount in £pp as well as time on each line, in the header ...more »
The time-sheet report currently only shows the dollar amount of the rates not the rate name so there is no way to know what the amount was for. This also means when you group the rates they group by dollar amount so rates with the same amount are grouped together.
Support confirmed that you can't schedule a report to be generated a specific time. Was instructed to change the time, I would have to delete report and then recreate the report at the time that I need?
This basic functionality needs to be added.
View Case: 00751526
Web monitoring should record time stamps when a site is visited and this data should be available in the web monitoring report > report builder. It would be good to see what sites are being visited when.
Allow the ability to move time entries from one ticket to another.