MSP Manager

View Timesheets of other Users

It would be great to be able to see the other user's timesheets from within the "My Timesheets" screen. Like a drop down screen with the users listed that would change over to their view.


The report is nice (when it works), but it's more cumbersome and takes you away from the area where the information would be helpful.

Submitted by (@melver)

MSP Manager

Internal time-clock

Hello, I think it'd be a great idea to introduce an internal-only timeclock. This could be used for logging time on non-ticket related items that only pertain to our business. Things to be included could be learning, teaching, R&D, documentation, etc. This could be helpful to keep note of what and how much time our techs are dedicating to self-improvement.


Thanks for the consideration!

Submitted by (@jgerman3)

MSP Manager

Show billable amount

It is fine having the amount time on a ticket shown on the ticket list, ticket header and against individual time entries but nowhere can you see the billable amount £pp / $cc. Sometimes I forget to change the rate. Once you have saved the time entry you have no easy way of checking the rate as it is not shown in the time entries unless you edit them. Having the amount in £pp as well as time on each line, in the header ...more »

Submitted by (@paulodell)

MSP Manager

15-Minute Intervals in Time Drop-Down

We bill our clients in 15-minute increments, and often it is easiest to create our time entries in 15-minute blocks. It would be nice to at least have the option to use 15-minute intervals instead of the default 30-minute intervals in the drop-down. This is so important to us that we are actually using a Chrome plugin to inject JavaScript that creates the 15-minute intervals in time drop-downs.

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