Let's say I start a timer at exactly 2:15 PM, and I stop it at what looks like exactly 2:30 PM. That should be exactly .25 hours, right? Well, apparently timers count seconds too, even though they don't show them. If I really started it at 2:15:01 PM and stopped it at 2:30:28 PM, and we have rounding turned on, it's going to round that up to 30 minutes. It might even say that the time is "rounded to .25 hours" when it ...more »
I sell Service Agreements to my clients. I am using the Hour Retainer feature to track these hours. When I go to complete a job and enter the time it only allows me to bill in hour increments. I do a lot of remote support for my clients and if a job only takes me 15 minutes then I want to bill them for 15 minutes, not a full hour. When I try to enter a different time with a decimal it says decimals are not allowed. Need ...more »
I feel like the ability to have keystrokes used to do things like bolding, italicizing, etc. are things that would be a nice quality of life change when making notes in cases, be it time entries, private notes, etc. It'd be a welcome addition to MSP's functionality.
When entering timings into a ticket such as start time and finish time, I've found the formatting to be a little bit too finicky. The need to specify whether it is AM or PM (not being able to just continue entering and have it pick up automatically), and that it seems to hate lack of spacing between the time and whether it is AM or PM is a l (8:30AM is invalid, where 8:30 AM is fine). The other aspect that I think would ...more »
Time entries on any status of ticket need to show against all types of service plans, not just closed tickets. Tickets that are created for a long project or for maintenance and are not closed immediately should still reflect time put against the service plan, and should be billable for possible overages.
It would be great to be able to see the other user's timesheets from within the "My Timesheets" screen. Like a drop down screen with the users listed that would change over to their view.
The report is nice (when it works), but it's more cumbersome and takes you away from the area where the information would be helpful.
It would be great to allow multiple types of time entry to speed up ticket completion. Adding the ability for military time or periods, rather than the need to completely type out 10:15 AM. 1015 would be MUCH easier and quicker.
Hello, I think it'd be a great idea to introduce an internal-only timeclock. This could be used for logging time on non-ticket related items that only pertain to our business. Things to be included could be learning, teaching, R&D, documentation, etc. This could be helpful to keep note of what and how much time our techs are dedicating to self-improvement.
Thanks for the consideration!
the file manager isn't very good at showing if something is up to date when it only shows the date, but no time.
I then have to switch to the command prompt as a workaround.
It is fine having the amount time on a ticket shown on the ticket list, ticket header and against individual time entries but nowhere can you see the billable amount £pp / $cc. Sometimes I forget to change the rate. Once you have saved the time entry you have no easy way of checking the rate as it is not shown in the time entries unless you edit them. Having the amount in £pp as well as time on each line, in the header ...more »