MSP Remote Monitoring & Management

Track Download of Branding Files

Currenlty Systray and Agent can be branded locally. Both download the images and then extract them locally. There is currently NO way of verifying that this Custom MSP Branding is displayed on the local machine. The only way is to remote onto the machine and open the agent / look at the Tray icon Please add a flag in the Dashboard for the Branding - so that we see an "active" when the images are downloaded and implemented ...more »

Submitted by (@j.suckow)

MSP Remote Monitoring & Management

Display original Windows Product key in Asset Tracking

Windows 7 OEM installations where a volume licence key has been used will often show the same Windows serial number and product key in Asset Tracking.


Asset Tracking should also pull the original Windows 7 product key from wmic path softwarelicensingservice get OA3xOriginalProductKey, for asset tracking purposes

Submitted by (@morten)

MSP Remote Monitoring & Management

Include Build Version in Asset Tracking Export

At the moment the export you can generate from the asset tracking does not include the build version of the devices displayed. Thus making the filtering or listing of the different devices and builds you are monitoring in the dashboard hard to achieve. The only viable option at the moment is the client inventory report. Running this report for the required Clients and then Ctrl+A to highlight all and then copy/paste ...more »

Submitted by (@r.luelfing)

MSP Remote Monitoring & Management

Dashboard Client Access to ONLY Asset Tracking

As a Managed Service Provider to 50+ small to medium size companies, some of our clients would like to see their inventory of devices and software. We would like to leverage the Asset Tracking portion of the dashboard, but are unable to configure permissions to show ONLY Asset Tracking. We don't want our clients to see the routine checks on their servers and workstation.


Thank you,


Jose Mendez

Submitted by (@j.mendez)

MSP Remote Monitoring & Management

Internet Explorer 9-11 not differentiated in Asset Tracking

In Asset Tracking, for devices that are running Internet Explorer versions 9, 10 and 11, the software that is shown is 'Internet Explorer'. Asset Tracking doesn't differentiate between the different versions. From what I can find, in the Registry, the version location has changed in IE9+ to: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\svcVersion Where in IE8- it was: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet ...more »

Submitted by (@johnpeterson)

MSP Remote Monitoring & Management

Adding NonRMM assets to Dashboard

We have the ability to add assets in Service Desk, which is great. We can add an asset, setup sub-features and custom fields, etc. The feature itself is very handy to have. What would make it FANTASTIC to have is the ability to add those assets on the dashboard side, the RMM side. It would be SO VERY helpful to be able to add asset categories, such as Routers, Printers, etc.. things that can't necessarily be monitored ...more »

Submitted by (@twistednetworx)