Mail Assure

Backup Code Prompt When Setting Up 2FA

When a user sets up two-factor authentication in Mail Assure, there is no recovery code given after finishing setup. When logging into Mail Assure, there is no prompt for a recovery code, and nowhere to put in a recovery code in case a user encounters issues with 2FA. After a user sets up 2FA for their login, they have a button which provides them with Backup Codes in case they encounter issues with 2FA (this provides ...more »


3 votes

MSP N-central

Enable/Fix 2 Factor support for product admin

The fact that enabling 2 factor support for the product admin disables the ability to login to the port 10000/admin page is a huge security problem. Second to that the fact that having two factor enabled locks out the product admin when the password expires and needs changing is a major problem as well. We shouldn't have to resort to either turning off 2 factor or contacting support to unlock our accounts everytime ...more »


MSP Remote Monitoring & Management

Security Design Bug - 2 Factor Authentication

There is a serious usability issue for Solarwind's 2FA. They're requiring it on _every_ login, thus forcing us to wait to access our dashboards, wasting valuable time during times that might be critical. Furthermore, they're going to force everyone that is using take control in RMM to use 2FA, and have a dialog trying to get you to use 2FA. 2FA should be required at every login of a _new console device_, and at best ...more »


MSP N-central

mobile app to work with two factor

i was told that the App will not work with accounts with two-factor turned on. i would like to see this completed.


it is security risk not to have the two-factor and in order to get my techs access on the mobile app i either have to turn it off or create a new user with out it.


this is not an acceptable option, and i cannot understand how it was overlooked?


9 votes

MSP Remote Monitoring & Management

Support DUO Push for 2-factor authentication

DUO offers a push option which allows you to simply select "Approve" or "Deny" on the phone rather than to gather an ID to be typed in on the dashboard web interface.


This would be a much simpler option for 2-factor authentication.


You can see more information about how this works here:



Two factor authentication for administrator login

Securing the administrator login with two factor authentication would be great. This can either be a simple verification code sent to the email address when logging in on a new PC or using something like Google Authenticator.

Alliteratively implementing google single sign-on would mean two factor authentication can be enabled at ‘source’


25 votes