MSP N-central

AV Defender missed update

I've noticed that some of our clients' devices have not been getting AV Defender agent updates. Our maintenance windows are usually set on the weekends or late at night, so I suspect that the users are turning off their PCs despite us telling them otherwise. For Windows updates, there's an option to have the updates installed the next time the machine boots up. It would be great if there was a similar option for AV Defender. ...more »

Submitted by (@darrin)

MSP Remote Monitoring & Management

Update antivirus update check to use definition signatures

I can't find how to delete this. Support emailed me back today and changed their response from it's working as intended to it is a bug and was related to how the definition was being scraped. Could have saved some time if we looked into it more thoroughly last week but here we are. If someone can let me know how to delete this or just close it since support now considers my issue a bug that would be great. It would ...more »

Submitted by (@alally)

MSP Remote Monitoring & Management

Mac update granularity

I would like to be able to separate the updates that are applied to the Mac by operating system and other software at the very least. I have need to turn off some updates, but that can't be done without disabling all updates. Ideally, I would like even more control to disable updates for a particular piece of software. My use case for this ability is that Mac-MSP updated VirtualBox on my main workstation. I use VirtualBox ...more »

Submitted by (@devincampbell)

MSP Remote Monitoring & Management

Set MAV to update immediately (or shortly after starting)

For some reason MAV (both Vipre and BD) seems to take 20 to 40 minutes to update when a computer is turned on, so we keep getting calls from clients concerned that their "AV is out of date". Surely there should be a way to check the update immediately on startup (or at least within the first five minutes thereafter).

Submitted by (@tsherr)

MSP Remote Monitoring & Management

Patch Failed on Device

the Rework for Patchmanagement is great!

 

However what we still are missing - the Button for the Devices where the Patch failed.

 

When we look at the Current global approval Policy - we can see "Patch is pending for " 123 Devices and More

 

yet we cannot see a List where these 123 Devices are located specifically.

 

That would be amazing to have!!

Submitted by (@j.suckow)

MSP Remote Monitoring & Management

Improve Agent / BD integration

There are serious timing holes in the interaction of the agent and BD. It *seems* that when a machine first starts, the agent gets all excited and rushes to premature completion without giving thought to how BD is acting. The agent should be more considerate and give BD time to complete a definition update (or at least defer failing the AV Def check). The same holds true for a machine that has been comatose for several ...more »

Submitted by (@neotech)

MSP Remote Monitoring & Management

Bitdefender - update before scan and avoid sequential scans

Bitdefender should check for updates prior to performing a scan so that the scan is done with the latest definitions. If a machine has been off for a time and the protection policy is set to run missed scans, it's possible for BitDefender to perform back to back scans with old definitions. There seems to be no need to perform a quick scan if a deep scan has just finished especially if the definitions are out of date. ...more »

Submitted by (@neotech)

MSP Remote Monitoring & Management

Patch Management - Windows doesn't display install time/date

When using patch management you do get confirmation of whether updates have been successful and what time/date they were installed through the dashboard. However if you check Windows Update from within the OS it will only show the last time you updated manually on the system (which could have been a while ago), from a customers point of view if they use the server or workstation it appears as if we're not performing the ...more »

Submitted by (@bag3ls)