MSP Manager

Color Coded Tickets in MSP Manager

It would be helpful to do a quick customization color code of the ticket in MSP Manager either according to the ticket status or by whatever need a service company has for the tickets such as reviewed or needs review, pending customer contact, pending technician, overdue, etc. While optionally making it automatic, being able to override any automatic settings or to ignore automatic settings one a per ticket basis.

Submitted by (@swampfox)

MSP Remote Monitoring & Management

Choose language for Updates of Patch Management

Updating supported software through Patch Management, in this case the Foxit Reader (PDF), causes the default language of the software to switch to english. This leads to the uncomfortable solution of having to manually switch back the language to the one it its supposed to be in of each installed instance. This can become quite tedious depending on the amount of device who received the update. So my request is to be ...more »

Submitted by (@r.luelfing)

MSP Remote Monitoring & Management

Mac update granularity

I would like to be able to separate the updates that are applied to the Mac by operating system and other software at the very least. I have need to turn off some updates, but that can't be done without disabling all updates. Ideally, I would like even more control to disable updates for a particular piece of software. My use case for this ability is that Mac-MSP updated VirtualBox on my main workstation. I use VirtualBox ...more »

Submitted by (@devincampbell)

MSP Remote Monitoring & Management

Workstation AV Check reporting

Currently workstations report their AV checks via DSC at 8am, if the AV check is up to date, it passes, if it is out of date, even on the previous version, it will fail. Please can this be changed to a graduated scale so that workstations on current defs are green, within 24 hours is yellow, within 48 hours is orange and older is red. This will distinguish the workstations that have missed the DSC vs those who have ...more »

Submitted by (@markscottuk)

MSP Remote Monitoring & Management

Linkages with Logiccards, Updates Management and Reboot

Consider this scenario: A java vulnerability is found and a logiccard is shown to state that there is an insecure version of Java on the endpoints. The endpoints listed on the card are then targeted for the latest Java update via Patch Management. The current patch management settings are set to auto install every day at 7pm with no reboot, however a reboot is required. This then signals the machine on the dashboard ...more »

Submitted by (@markscottuk)

MSP Remote Monitoring & Management

Patch Management Reports - Date Range Added

Within the current patch management reports, you can generate a Pending patches report or an Installed report, but not specified by date. I have a customer that has had PM for years, which generates massive reports that nearly crash browsers. I need a way to send them reports that simply cover a date range, so when they request a report of the patches that were installed last week, it would be great to have an option ...more »

Submitted by (@ianbadeer)