MSP N-central

Enable editing devices from SO-Level - not only customer level

We have the following situation: Our support technicians have access to most of our customers, but not all - e.g. some customers who quit their contract but are still in N-Central. No technician should see them, edit them or get alarms from them. We allow our technicians in N-Central 11.1 the access via an Access-Group, but obviously NOT with the SO-Level because not all of the customers should be seen. The following ...more »

Submitted by (@felix.h)

MSP Manager

Ticket Reallocation for Users on holiday or being deactivated

There should be a check box that enables an "on leave" or "on holiday" mode for a user that redirects tickets to that user's backup user during that time. There should be an option for each user to select a user that is their backup for if the are on leave.

Similarly, when disabling a user, there should be an option to reassign their tickets and customers to another user.

Submitted by (@erikszaks)

MSP N-central

Connect2Help - Message notifyer

Would like to add an easy way to notify via broadcast to clients (Not Email), for things like security issues, outages, and scheduled events. We would like to maintain an active alert until it is cleared by the N-Central Tech or N-Central administrator. Once cleared, the message will no longer list and no longer alert. A history of alerts are viewable in n-Central for Administrators and Techs. Must be able to push ...more »

Submitted by (@fortastor)

MSP Remote Monitoring & Management

Client Groups for User Access - Add Ability to Exclude Clients

PLEASE VOTE FOR THIS IDEA!!!

 

We need ability to create Client Groups for user access by specifying All Clients except clients in the exclusion list. So, user would automatically have access to all new clients added, but would not have access to the specified exclusion list.

Submitted by (@tropolis.group)