The MSP Mail provided the mail in a straightforward email format. The search features are nice, but end users are having trouble navigating to find what they need. Too many clicks for some to see the queued mail if the server is down. Can the emails be shown in a format similar to webmail for end users?
When you add a note to an asset, you must first click save on the note itself and then click save on the Notes section, or the new note is not saved. That is not obvious when adding notes, though, so we've had techs not hit Save the second time and lose the note.
Please delete - I've figured out how to do this with current filters. Thanks!
We would love the ability to add a note about why we're marking a particular device as ignored. Use case for this is we have a client who still has a device on-site, and accidentally turned it on, though it shouldn't be used. If I were able to mark why it was being ignored, the next time it shows up the tech who views it then will be able to know why it's being ignored.
When I must do, the same searching at few domains (in incoming > log search) and I change active domain on TOP RIGHT selector then I have a empty criteria.
This active domain selector on one place of web panel works with saving settings and page and sometime works on few diferent ways.
So the SO Level reporting (and the descriptions) is broken by design. It's a UX Disaster. They were never actually meant to be run at the so level which is why they don't include the details that the customer level reports do, and were never updated to include the customers/sites that an so level report would need to be fit for purpose. Yet the descriptions are the same as the customer level reports which is completely ...more »
I would like to have ability to modify some CSS for the color scheme at all levels (admin, domain, user)? Not for the login screen but the entire site. I like the one colored #2d335b, but it's too dark and I would like to brighten up the words in the Nav column. The other choices are not that great looking. The CSS elements I want to change and the color I would like to have, as the default (#777) is too dark because ...more »
You should be able to add a domain under the sub admin without having to delete/transfer the account from the admin to the sub admin.
Give the ability to adjust the column width of the Spam Quarantine, and Incoming/Outgoing Search Logs, or the ability to minimize the menu bar on the left to give more space to these columns so it is easier to read the information in these logs.
In the All Devices view, it's very easy to miss that there is a filter applied. I will frequently search for a device and not find it, without noticing that there's a filter applied. I can see (when I remember to look) that the text changes when a filter is applied, but it would be lovely to have a more bold indicator - perhaps some color in there somehow - to alert me that a filter is applied.
It would be very helpful to be able to save custom "views" on the quarantine and log search pages. Each time I go into that page I have to select the additional columns that I would like displayed and run my search, when I go back to run the same search later that day, I have to choose those same columns again. Having the ability to save our own custom views at both the domain level (per customer) or even better yet save ...more »