MSP N-central

SO Level Reporting - Bulk Customer Level Reporting Instead

So the SO Level reporting (and the descriptions) is broken by design. It's a UX Disaster. They were never actually meant to be run at the so level which is why they don't include the details that the customer level reports do, and were never updated to include the customers/sites that an so level report would need to be fit for purpose. Yet the descriptions are the same as the customer level reports which is completely ...more »

Submitted by (@prejay)

Mail Assure

Branding color schemes need improvement

I would like to have ability to modify some CSS for the color scheme at all levels (admin, domain, user)? Not for the login screen but the entire site. I like the one colored #2d335b, but it's too dark and I would like to brighten up the words in the Nav column. The other choices are not that great looking. The CSS elements I want to change and the color I would like to have, as the default (#777) is too dark because ...more »

Submitted by (@mohammad.siddique)

Voting

5 votes

MSP N-central

Visual indicator that filter is applied

In the All Devices view, it's very easy to miss that there is a filter applied. I will frequently search for a device and not find it, without noticing that there's a filter applied. I can see (when I remember to look) that the text changes when a filter is applied, but it would be lovely to have a more bold indicator - perhaps some color in there somehow - to alert me that a filter is applied.

Submitted by (@desiwren)

Mail Assure

Log Search View Customise option

It would be very helpful to be able to save custom "views" on the quarantine and log search pages. Each time I go into that page I have to select the additional columns that I would like displayed and run my search, when I go back to run the same search later that day, I have to choose those same columns again. Having the ability to save our own custom views at both the domain level (per customer) or even better yet save ...more »

Submitted by (@mohammad.siddique)

Voting

3 votes

MSP N-central

Change current status of multiple security events

Right now if you have an AVD ticket for a threat that N-Central couldn't clean or quarantine and manually fix the problem, you have to go in to Security Events and mark it either Manually Resolved or False Positive - one at a time. It takes either 2 or 4 clicks minimum for each one, and can't be done with the keyboard so you're having to mouse back and forth as well. Please consider adding a way to change multiple entries ...more »

Submitted by (@desiwren)

Mail Assure

Fonts and spaces.

There is a ton of wasted space on all the reports, queries and the scout reports. Everything that lists data should be reduced in size, and bolded the text and condensed into a much tighter listing. While MSP wasn't perfect, it was at least easier to scan through all the reports without a bunch of left and right action. Auto size the columns to the widest text.

Submitted by (@derrickconner)

Voting

5 votes

Mail Assure

Customization Themes

When Mail servers go down and Email User's log into the Mail Assure Control panel, it appears quite busy. It would be nice to have Themes that can be customized. Themes should be based on current Mail products such as O365, outlook, OWA, etc. The current GUI is bulky and may confuse user's. I recommend themes that resemble what that they see everyday, that can be chosen by Admins, according to their clients.

Submitted by (@esimmonsmsp)

Voting

5 votes

MSP N-central

Add Features-style icons to Rules page

It would be really nice if the Rules page had a column similar to All Devices / Active Issues whose icons would light based on which tabs had active settings. For example: Funnel : Devices to Target Computer : Network Device Configuration Options Smartphone : Mobile Device Configuration Options Meshed Gears : Scheduled Task Profiles Magnifying Glass : Monitoring Options Calendar : Maintenance Windows People : Grant Customers ...more »

Submitted by (@joncz.doiseriouslyneedatleast6characters)

Mail Assure

Better formatting of digest report

As we are migrating clients from MSP Mail to Mail Assure, the format of the daily HTML digest email from Mail Assure is harder to deal with, in my opinion, as it requires users to scroll horizontally (left/right) to access the links to release or white/black list a specific item The format of the MSP Mail digest was much easier to view and see, I do like the additional links on the Mail Assure.digest to release, release ...more »

Submitted by (@kweilbacher)