We send our clients two versions of the Patch Approvals and Installation report. One shows all of the patches that WERE installed, matching our criteria; the other shows all of the ones that match our criteria but are still not installed, for any reason. Unfortunately for our clients, both reports come through to them named identically. I have suggested to them that they save with the name of the email, which I can ...more »
Raised on behalf of Awaken IT.
When transferring a domain to another admin, an optional drop-down list containing the sub-admins of the currently-logged-in user would be helpful, as this prevents the need to remember the exact name given to the intended recipient admin account; otherwise, it can't be checked at that point without leaving the screen.
I would like to be able to select a rule in the Device Details -> Monitoring -> Associations view and reapply it. Often there is no easy way to disassociate a device from a rule and reassociate it to get the rule to be reapplied to the device. Service Templates can be reapplied, and Scheduled Task Profiles and Maintenance Windows require browsing to multiple different locations to reapply their settings. Clicking on ...more »
The button next to the SO/Customer drop down / menu tree that shows or hides the left hand menu does not have any alt text for accessible programs to read.
My team routinely uses the Detailed Status Report to see the recent up/down status of devices. If we try to view more than 16 days or so, when we scroll down we can no longer see the time at the top of the graph. It'd be nice if the time markers stayed at the top even while scrolling. 1. Click into the device 2. Click on Monitoring tab 3. Click on the monitor you're wondering about (usually agent status or connectivity) ...more »
Our devices are fully encrypted, I am saving passwords on them. When logging in on sso.navigatorlogin.com I need to focus the passwordfield and hit hit enter/tab or something. I got barley webdesign knowledge, so I guess the login button only gets enable on mouseout of the passwordfield or something. Please change that.
I am attaching an screenshot for better explanation.
The MSP Mail provided the mail in a straightforward email format. The search features are nice, but end users are having trouble navigating to find what they need. Too many clicks for some to see the queued mail if the server is down. Can the emails be shown in a format similar to webmail for end users?
When you add a note to an asset, you must first click save on the note itself and then click save on the Notes section, or the new note is not saved. That is not obvious when adding notes, though, so we've had techs not hit Save the second time and lose the note.
We would love the ability to add a note about why we're marking a particular device as ignored. Use case for this is we have a client who still has a device on-site, and accidentally turned it on, though it shouldn't be used. If I were able to mark why it was being ignored, the next time it shows up the tech who views it then will be able to know why it's being ignored.
When I "transfer an admin" domain who are now as "Belongs to" then on this right top selector I must TYPE from memeory a domain.tld name because the "searching and prompt" now show my transfered domains.
This ease "easy search and select" mehanizm should work always.
When I must do, the same searching at few domains (in incoming > log search) and I change active domain on TOP RIGHT selector then I have a empty criteria.
This active domain selector on one place of web panel works with saving settings and page and sometime works on few diferent ways.
So the SO Level reporting (and the descriptions) is broken by design. It's a UX Disaster. They were never actually meant to be run at the so level which is why they don't include the details that the customer level reports do, and were never updated to include the customers/sites that an so level report would need to be fit for purpose. Yet the descriptions are the same as the customer level reports which is completely ...more »