MSP Manager

Secure User Password Submission

A lot of times I need to do work on a machine while the customer is away, but I don't know their login password. Users never mind giving me their passwords, but email is not secure and getting them over the phone is a hassle. I'd like to see a platform where we can send a form, or even just a link to users where they send in their passwords, they are encrypted, and then sent to us accessible through login to MSP. You ...more »

Submitted by

MSP Backup & Recovery

status check for the synchronization

Hi LogicNow, We like to see additional options to the Synchronization status in de Backup Manager. What we can see now is that the Synchronization to LSV is at 33% and at the Remote Storage it is at 89%. We like to see some additional information like: - How many data needs to be processed, how many data is already processed and how many data is left to be processed - What is exactly processed, wich data and folders ...more »

Submitted by (@brasser)

Voting

36 votes

MSP Backup & Recovery

Dual SpeedVault locations

Would like to be able to specifiy more that one SpeedVault location. Onsite SpeedVault is great for quick recovery of indiviual files or servers, however in the event of a disaster and using VDR in another location, restore times can be very long. If we could specifiy a second SpeedVault location at a disaster recovery site connected via site to site VPN, this could significantly reduce disaster recover times.

Submitted by

Voting

13 votes

MSP Remote Monitoring & Management

Secure Information Vault

I would love to see a secure information vault that would contain sensitive customer information like user names / password, router log in information, etc. This would need to be with granular permissions. This would also be helpful for remote techs such as Virtual Life Help Desk. Perhaps have some way that would enable the user to click the item they want to view and have a pop up ask for the reason then show the item ...more »

Submitted by (@charleskelsoe)

MSP Backup & Recovery

Reports and status checks for Local Speed Vaults

The Local Speed vault needs to have some reporting or alerting available in order to manage space, alert on failed writes to devices, etc. In many cases, this service will be used outside of RMM and the ability for the backup provider to discover hardware issues. So it is imperitive that local speed vaults be checked for consistency, compared against cloud storage and reported on separately from the online storage status. ...more »

Submitted by (@cjdavis618)

Voting

17 votes