MSP N-central

Submitted by (@aiden.galvin)

Add a view like Active Issues but to show all statuses

The idea is another View same as Active Issues but with "Normal" included, this way when I push out a new service I can easily filter for that service and quickly see if/when they transition to normal and how many are in normal.

 

Currently, the only way is to make a custom dashboard each time use it then delete it.

MSP Remote Monitoring & Management

Submitted by (@j.suckow)

Track Download of Branding Files

Currenlty Systray and Agent can be branded locally. Both download the images and then extract them locally. There is currently NO way of verifying that this Custom MSP Branding is displayed on the local machine. The only way is to remote onto the machine and open the agent / look at the Tray icon Please add a flag in the Dashboard for the Branding - so that we see an "active" when the images are downloaded and implemented ...more »

MSP Backup & Recovery

Submitted by (@benfitz)

WebCMC emailing a saved devices view - allow any email address

When using the WebCMC https://backup.management you can save a devices view, This is useful when used in conjunction with filters to, for example, show only devices which have not backed up in the last 24 hours. I want to send these views to myself and to the re-seller, But I would need to set the re-seller up as a user on my dashboard first. Can we not allow any email address to be added to the recipient field? I ...more »

MSP N-central

Submitted by (@felix.h)

Enable editing devices from SO-Level - not only customer level

We have the following situation: Our support technicians have access to most of our customers, but not all - e.g. some customers who quit their contract but are still in N-Central. No technician should see them, edit them or get alarms from them. We allow our technicians in N-Central 11.1 the access via an Access-Group, but obviously NOT with the SO-Level because not all of the customers should be seen. The following ...more »

MSP Service Desk

Submitted by (@taketheshoutofit)

Make the "view online" link link to the ticket

When we respond to a ticket, the Email template "New Staff Response (to customer)" is used.

 

In that template, there is a section that says "View online"

 

Which sounds most helpful, except that it just brings you to the SreviceDesk homepage and doesn't take you to the ticket you want to view.

 

By selecting "View online" I believe it should go strait to the ticket or straight to the client's login then the ticket.

Voting

3 votes

MSP Backup & Recovery

Submitted by (@haarmanbict)

IASO CMC: export saved view

As a result of the last CMC update all our saved views (which when saved are stored locally on the workstation) were lost. Currently there is no way to retrieve or rebuild them except starting from scratch.

It would be very helpful and save a lot of time when saved views can be exported so one can import them back when needed. On the same or other workstation!

Voting

3 votes

MSP Service Desk

Submitted by

Setting a saved view as the default ticket view

I like having the ticket substatus in the view so I know which tickets need attention. I have it saved under "My saved views" but any time I leave the window to go into a ticket, when I return it defaults to the original view (no substatus). Is there a way to pin the substatus or make the saved view the default view?

ControlNow

Submitted by

Additional Icons and Colors for Network View

Need better "at a glance" design for network view. For example, reprocessing a failed patch automatically changes the color from orange or red to green, until the patch successfully installs or fails again. Perhaps a "yellow" icon should be added to show patches are pending or being installed. The icons that should patches being installed do not seem to appear very distinctly. We also need a way to easily identify ...more »