MSP Backup & Recovery

WebCMC emailing a saved devices view - allow any email address

When using the WebCMC https://backup.management you can save a devices view, This is useful when used in conjunction with filters to, for example, show only devices which have not backed up in the last 24 hours. I want to send these views to myself and to the re-seller, But I would need to set the re-seller up as a user on my dashboard first. Can we not allow any email address to be added to the recipient field? I ...more »

Submitted by (@benfitz)

MSP N-central

Enable editing devices from SO-Level - not only customer level

We have the following situation: Our support technicians have access to most of our customers, but not all - e.g. some customers who quit their contract but are still in N-Central. No technician should see them, edit them or get alarms from them. We allow our technicians in N-Central 11.1 the access via an Access-Group, but obviously NOT with the SO-Level because not all of the customers should be seen. The following ...more »

Submitted by (@felix.h)

MSP Service Desk

Make the "view online" link link to the ticket

When we respond to a ticket, the Email template "New Staff Response (to customer)" is used.

 

In that template, there is a section that says "View online"

 

Which sounds most helpful, except that it just brings you to the SreviceDesk homepage and doesn't take you to the ticket you want to view.

 

By selecting "View online" I believe it should go strait to the ticket or straight to the client's login then the ticket.

Submitted by (@taketheshoutofit)

Voting

3 votes

MSP Backup & Recovery

IASO CMC: export saved view

As a result of the last CMC update all our saved views (which when saved are stored locally on the workstation) were lost. Currently there is no way to retrieve or rebuild them except starting from scratch.

It would be very helpful and save a lot of time when saved views can be exported so one can import them back when needed. On the same or other workstation!

Submitted by (@haarmanbict)

Voting

3 votes

MSP Service Desk

Setting a saved view as the default ticket view

I like having the ticket substatus in the view so I know which tickets need attention. I have it saved under "My saved views" but any time I leave the window to go into a ticket, when I return it defaults to the original view (no substatus). Is there a way to pin the substatus or make the saved view the default view?

Submitted by

ControlNow

Additional Icons and Colors for Network View

Need better "at a glance" design for network view. For example, reprocessing a failed patch automatically changes the color from orange or red to green, until the patch successfully installs or fails again. Perhaps a "yellow" icon should be added to show patches are pending or being installed. The icons that should patches being installed do not seem to appear very distinctly. We also need a way to easily identify ...more »

Submitted by

ControlNow

Configurable Network View Information

Please provide configurable network view information. For example, a column could be added to show how many patch are missing, failed, etc, or how many systems have scanned in the last 24 hours. These would help administrators have an overview of the systems they manage, and then allow them to select a specific system to review specific information, and mitigate results.

Submitted by