I would like to have a visual aspect for all open tickets. This would specifically be for new Leads that call in for a Break-fix service call, project work, network analysis, or IT consultations. This is a sales funnel for new business leads or contract clients that express interest in additional solutions. The help desk view is great but I would like a visual aspect as we move "New Business" companies/Contacts from: ...more »
Add the ability to see in the Helpdesk ticket view which tickets have had an unread response added by a customer.
Alternatively allow showing which tickets' last entry was and end user response.
Color coding for ticket status, to make at-a-glance checking easier similar to what is done for ticket priorities.