MSP Remote Monitoring & Management

Vulnerability check adjustment of fails

The option to set the amount of fails before the alarm gets triggered should also be adjustable for vulnerability checks, just like the service checks. This check often fails through temporary problems so it would be beneficial to get an option like this. There was also a request about the "unable to collect scandata" error, is it possible to not let the check fail through this error? An option to set this "yes" or "no" ...more »


MSP Remote Monitoring & Management

Run Task on Check Failure to include Vulnerability scan

The ability to run a task on a check failure is essential to automating resolutions to common problems. Since we are having to manage the VulnScan regularly, it would be advantageous to be able to run some "quick Fixes" to see if those can solve the issues prior to our involvement. Several people have come up with (mostly) automated ways of dealing with some of the vuln scan issues. But it still takes time to kick ...more »


MSP Risk Intelligence

Remove Vulnerability Reporting from Data Breach Report Results

When I load a vulnerability report on a target machine I see only that report. When I load a breach report I see BOTH reports. It is a given that right now, and according to most MSP policies, every Vulnerability report ever generated is going to fail. None of us EVER install updates the day they come out because that's the pathway to being a beta-bug-tester. So why they even have that report is beyond me, but be that ...more »


MSP Remote Monitoring & Management

Vulnerability Checks unreliable

We are seeing an increasing number of vulnerability check failures across our customer estate. I am seeing at least 15 across 700 servers. I understand from support there is a trouble.exe that can be run but I think more can be done to improve reliablility including: 1. Running the Languard service as a named user rather than SYSTEM, this should be set at install time, or a logicard displayed. 2. Better intelience ...more »


MSP Remote Monitoring & Management

Vulnerability Scan / Patch Management - ignore non-patchable

Since Agent 9.13 additonal software found its way into RMM. Some softwareproducts (e.g. Apache Web Server, MySQL) are just scanned for patches, they do not get patched. http://www.gfi.com/languard-supported-apps ** GFI LanGuard automatically detects missing patches, but the deployment is not automated for this product and must be performed manually by the users. The problem: you cannot ignore these patches. Especially ...more »


MSP Remote Monitoring & Management

Add eDellRoot issue to RMM Vulnerability Scan

I suggest referring this up the chain so that the eDellRoot certificate issue can be detected by the RMM Vulnerability Scan. Dell has recently published a removal tool and manual removal instructions for the eDellRoot certificate... http://en.community.dell.com/dell-blogs/direct2dell/b/direct2dell/archive/2015/11/23/response-to-concerns-regarding-edellroot-certificate Additional, I have added a script request on FixitScripts, ...more »


13 votes

MSP Remote Monitoring & Management

More granularly to vulnerability alerts

Need the ability to better control vulnerability scans, specific the ability to select what should be classified as a vulnerability on client basis - Examples: Shutdown enable for all users on workstations. Find it hard to believe that is considered a vulnerability – users need to be able to shutdown PCs. Admin Shares are required and need to be inplace – part of Windows default install enable these.


182 votes

MSP Remote Monitoring & Management

Use NetFlow/SFlow/JFlow to Perform Network analysis

The feature "Active Discovery" was a great enhancement for MAX RM. Finally, the Agent starts to discover the customer's subnet, too, and you can have a deeper look into his infrastructure. This is a step towards the right direction, but there's more you could add on top of "Active Discovery". How about "Network Analysis". Please, let us have a deeper look into the customer's subnet with the possibility to collect and ...more »


61 votes

MSP Remote Monitoring & Management

Ignore certain checks

Some checks in GFI Max are forced by the product but not necessarily relevant to all of our customers. For instance, for some of our customers, we're not concerned if their vulnerability check fails every once in a while. It would be nice to be able to disable the "red x" for these checks so that the dashboard alerts are cleaner. For instance these customers would show white in dashboard where the customers who show ...more »

MSP Remote Monitoring & Management

Vulnerability Check

A lot of work needs to be done here but this could be a very easy implementation. I will give an example. LM Hash It is recommended to use NTLM authentication instead of LM. For more information, visit: http://support.microsoft.com/support/kb/articles/q147/7/06.asp This vulnerability provides a URL that is not clickable. All that is required is this: http://support.microsoft.com/support/kb/articles/q147/7/06.asp KB147706 ...more »


MSP Remote Monitoring & Management

Edit Client Reports

I posted this before, but in the script area rather than the main MAX area, so I'm reposting - moderators, please move the other suggestion if that works better. I'd like to be able to edit client reports to remove items that they don't need to see. For instance, the vulnerability check will often report vulnerabilities even though the client is completely patched because there is no patch available. Sending this to ...more »


29 votes