Mail Assure

Submitted by (@poskeyl)

whitelist should not bypass virus scanning checks

Whitelisted addresses should not bypass virus scanning checks in the spam filter. Please submit your idea with care. Remember to tell us *what* you want to do, *why* you want to do it, and *who* it will benefit. What : Mail Assure spam filter to stop viruses from being delivered to mailboxes. Why : nobody needs to receive an emailed virus, even if the address is whitelisted (or the whitelisted address is spoofed). ...more »


12 votes

Mail Assure

Submitted by (@seanharris0236)

From Address in Protection Report/ Log Search

At the moment the "from"/"Sender" address that is shown in the log search and the protection report is the True from address and not the simple on that you should see in outlook, this is causing some issues with finding emails and knowing which ones to release from the protection report. e.g. I get emails from auvik and in outlook it shows but if I try to find the auvik emails in the log search and ...more »


2 votes

MSP N-central

Submitted by (@paultm)

Make content control work for AV Defender in a consistent manner

When selecting Content Control> Internet Control and adding filtering by Category, and adding Whitelist and Blacklist rules... It doesn't work. I added the "Social Network" rule, and applied it to my machine, then made sure the new module is active and was able to view without issues. Long story short: Support says you have to enable Network Scan and select Scan web (HTTP) traffic, as well as Scan SSL to ...more »

MSP Remote Monitoring & Management

Submitted by (@devincampbell)

More MAV Bitdefender quarantine options

Some other options on the Bitdefender quarantine tab would be helpful. 1. I'd like to see an option to release from quarantine without adding a whitelist entry. In practice, Bitdefender seems to suffer from false positives pretty often. I would like to trigger a definition update, then release the quarantined files (without whitelisting) to see if the newer definitions will fix the problem. The policy whitelists get ...more »

MSP Remote Monitoring & Management

Submitted by (@j.reschke)

disable IP Whitelisting for specific users

Please let us disable IP whitelisting for specific users.


While there are many of us who agree that IP whitelisting is generally a good idea to enhance security, it is not-so-well implented for the most part in Germany.


We have many customers who do not have static IPs and thus would need to re-confirm their location / IP **frequently** .

As you'd imagine this hinders working with MSP RMM.


10 votes

MSP Remote Monitoring & Management

Submitted by (@twistednetworx)

Must Fix 2FA, IP Restrictions, timeouts

The phone calls, emails, and numerous complaints on here should make it self-evident already. There are a ton of them so there's really no single place to post my thoughts without repeating the same information on a lot of posts. So I'll start a new one and hope the community here might see it and add their .02. The new poorly-implemented IP restrictions and 2FA crap are a huge hurdle we have to deal with every day - ...more »

MSP Remote Monitoring & Management

Submitted by (@r.luelfing)

IP whitelisting - SMS verification

Recently with the new IP-Whitelisting feature quite a few users of the dashboard experienced problems with the verification-email process. When logging into the dashboard from a new IP or a customers site the verification email would sometimes take up to 15 minutes to be received by the user. Which is an unfortunate way of wasting the users and customers time when working there. So a quicker solution could be a IP verification ...more »

MSP Remote Monitoring & Management

Submitted by (@renedejong)

webprotection whitelist editable by dashboard user

It would be nice if there is an option so that the dashboard user can also customize his own whitelist. At this moment i can set the permission in "Roles and Permissions", but the user can then edit all my webprotection policies of all my customers and that is soemthing i don't want.


15 votes

MSP Risk Intelligence

Submitted by (@shieldedge)

Risk Intelligence - Whitelist

The only client I have run this on had files that were flagged as containing credit card information when, in fact, they were files that were compressed and had random numbers that matched the length of credit card numbers. I could easily ohave produced a report showing progress on their system if I could have eliminated the false positives. As it stands, the report still shows problems. The dashboard policy or the specific ...more »

MSP Backup & Recovery

Submitted by (@yksnull)

File extension / type whitelisting

Users can exclude/blacklist file extensions just fine. Unfortunately they can't whitelist them. If I'd like to back up only word, excel and pdf documents for example, I'd have to exclude all other file formats. Another user case is when dealing with small selection size products (Max Backup). Lets say the selected size limit is 5Gb. Documents folder (containing thousands of files of all kind) is selected, but it's 7Gb ...more »

MSP Remote Monitoring & Management

Submitted by (@accentlogic)

Add "Request Site Review" link to Web Protection block message

Users should be able to click a link in Block Page messages that creates a form that is emailed to an email address defined in the Web Protection policy. This would make it easy for the user to properly communicate the site that was blocked. The information that should be included in the email are below. The ComputerName and username variables will also need to be added to the list of available variables. Full Name: ...more »