MSP Remote Monitoring & Management

Reboot time history

When you reboot a server remotely it can be scary if it takes ages to come back up. Can the agent record and store the reboots times so this history can be seen from the dash. This way you could check and see that the server is a slow booter. This would also be useful if a check would fail if the average boot time increases. This could then be troubleshooted.

Submitted by (@austintovey)

MSP Anywhere

Histórico de Sessões

No painel antigo, em Relatórios, era possível filtrar o cliente para ter na tela o Total de Sessões e Tempo total em sessões, isso facilitava bastante o envio desse relatório para o cliente. Hoje no painel novo o filtro continua existindo da mesma forma, porém nos resultados não existe nenhum consolidando o total de horas de um determinado cliente. Gostaria que fosse implementado isso o mais rápido possível, já que não ...more »

Submitted by (@rossin)

MSP Manager

Automatically assign PSA tickets to a queue in MSP Manager

There should be an option to have tickets that are created from a source such as the PSA integration to a queue in MSP Manager. Without it there is not a way to see which tickets have been created from an alert or outage as opposed to those that have been sent in from a customer as a request for support. This can cause a delay in the response time to the customer as the ticket might not be seen.

Submitted by (@alex.almasy)

MSP N-central

Who/What Added Service to Device (Audit)

Like to have the ability to report or track what user or automation may have added a new service to a device. At this time there are no reports or audits that can be done for recently added services to a device. This is only available in the N-central back-end. The need to open a case to for support to uncover the detail should not be a must. If a user started unknown work and was unable to complete their task. This ...more »

Submitted by (@matthew.schramm)

MSP N-central

Ability to alert on Outdated Agents

Have the ability to configure and send notifications based on the last time an agent has communicated with the NCentral server. The purpose would be to review this on a monthly basis and connect with clients about devices that are offline to help keep NCentral more organized.

 

I know there are filters and dashboards that can be created, but the ability to generate a PSA ticket would also be nice.

Submitted by (@mschmit)

MSP Remote Monitoring & Management

Web Activity through RMM

Hi

 

Our customer really likes the information in the report you guided us through on a device's web activity. There are lots of tick boxes for filtering results, but I'm unable to select a 'time' field. We need to find out what time of the day sites are accessed as we need to eliminate the staff members private lunch time due to data protection.

 

Many thanks

Martin

Submitted by (@absolutetechnologyuk)

MSP Remote Monitoring & Management

Support for Kaspersky Security 10.1 for Windows Server

Hi

 

I've installed the latest release of Kaspersky Security 10.1 for Windows Server onto a couple of servers and the AV update check states "Product not found". The previous release worked fine (Kaspersky Security 10 for Windows Server) so would be great if the latest version could be supported.

 

Thanks

Submitted by (@james4r)