Office 365 Mailbox and Sharepoint Backup
Right now you can only choose a TO address in a new response for contacts if the Location is chosen in the ticket. In order to view all Locations and all contacts you have to leave the Location field in a ticket blank. I would like to see the ability to view all contacts regardless of which Location is selected.
The Welcome Letter should be able to be customized by the Admin in Mail Assure. The current letter is confusing to users. Please make this a template in which we have access to.
The Maintenance Mode is currently conly configurable once per device.
Hoever finding "endless Maintenance"Modes is quite quirky.
Please add the Feature to Block the "endless" button for the Maintenance Mode. (display STOP and TIMEFRAME - and not the "Start")
Would like backup integration for Mac/Linux client machines in order to not have two dashboards for managing devices.
It would be nice to be able to create a report for tickets that are open for longer than x time. For example, if there is a ticket that has been open for more than 6 months, it would be nice to have an easy way of configuring this. The current report options are a little lackluster and could use more robustness.
When a user sets up two-factor authentication in Mail Assure, there is no recovery code given after finishing setup. When logging into Mail Assure, there is no prompt for a recovery code, and nowhere to put in a recovery code in case a user encounters issues with 2FA. After a user sets up 2FA for their login, they have a button which provides them with Backup Codes in case they encounter issues with 2FA (this provides ...more »
Would like the ability for SolarWinds Risk Intelligence to incorporate a custom User role. This custom role would allow for example an admin to create a role which would only allow the logged in user to view already generated reports and would not allow them to add anything or run any type of scans.
Thank you :)
Force the problem description to be filled on closing, when a suport session is started by the technician on unatended computers.
Not easy to explain but here goes We have an issue with outbound log tracing when domains share the same sending IP for outbound email, we use multitenant exchange servers on our hosting environment. Example Domain company1.com has IP address 126.96.36.199 as a user for outbound mail Domain company2.com also has same IP added 188.8.131.52 as a user for outbound mail Both domains also have authenticating domain ...more »
When Configuring checks like SNMP/OID checks don't work (in our case), we found event-id's coming from the HP system management console along with the event-sources. We can configure the event-sources as a 24x7 check in RMM, and RMM detects them nicely and generates faults when a piece of hardware (e.g. Harddisk) fails. Upon the next check (approx 5 min.) the check automatically clears. So if we don't notice the faulty ...more »
most of the time we do apply filters for ease of search like Access group, by patch approvals etc. as soon as we refresh the page these settings are lost and each time we need to set them rather it should save for that user for improved productivity