MSP N-central

Submitted by (@billybobjoe)

Auto Device Class Mapping - new sites

When onboarding new a client we discovered that all the devices were set in inactive by Ncentral. This happened because the devices were not being exported to our PSA after the initial export. After looking with support, the new clients are not added to the device class mapping for new customers/sites by defaultšŸ˜­ . This check box area is found all over Ncentral but in literally all other instances, checking the box at ...more »

MSP N-central

Submitted by (@tim.rhymer)

Interact with web services and API (monitor and automate)

I'd love to be able to create a service monitor, similar to the http/https monitor, that lets me craft an http request against a web service or API that will respond with JSON, XML, or some other format. I would define what key value pairs I want to parse and monitor, define data types, set thresholds for them, and be able to send alerts if thresholds are exceeded. It should also be able to monitor status code responses ...more »

MSP N-central

Submitted by (@tim.rhymer)

Unscheduled downtime should immediately silence device

We had planned to use unscheduled downtime to silence all alerts for a device, but noticed this caveat "All services on the device change to a Disconnected state ***when the Agent Status service changes to a Failed state***. The Agent Status service then changes to a Disconnected state." If the unscheduled downtime doesn't take the agent offline, we still get blown up with alerts if there is no impact to the agent status. ...more »

MSP N-central

Submitted by (@bob.s01)

Add/Change information in AV Behavioral Scan Event Email

This is a request to edit the notification email that comes with AV Behavioral Scan Events. Human readable data may make these easier to troubleshoot. Edit existing Service Details to Ncentral notification email: Event Status: 2 (should be the english word relating to this value) Event Type: 1 (should be the english word relating to this value) Exploit Name: - (would be nice to see an explanation here) Module Name: ...more »

MSP N-central

Submitted by (@tgm.ng)

Change manual portspeed value in Traffic service to auto detect

In the traffic service, you are required to enter the speed of the interface (Service Details/Upload Speed/Download Speed) in order for the bandwidth to be correctly measured. But since this value is present in OID .1.3.6.1.2.1.31.1.1.1.15, why don't N-central set the value automatically from that OID, which will remove any risk of miscalculating in the measurement of bandwidth. Also the value gathered from 1.3.6.1.2.1.2.2.1.5 ...more »

MSP N-central

Submitted by (@tim.rhymer)

Remove monitors for discovered services that no longer exist

When a Windows device with the agent installed is first scanned, disk monitors are added based on discovered asset info. However, if that disk is later removed the monitor remains and eventually becomes stale. It would be great to have an option to auto remove monitors for services that are no longer present, mainly disks. It is not often that a disk is outright removed or drive letter changed, but there isn't a great ...more »

MSP N-central

Submitted by (@khull3c)

Per-Notification/Service Customized PSA Integration

I would like per-notification/service customization for PSA integration. Currently we cannot format notification e-mails or ticket creation that "makes sense" to the client, so we often get back responses like "What does this mean." We could easily resolve this if we could humanize the message. Currently you can only change the notification profiles' defaults which does not offer enough customization. I know for a fact ...more »

#infiniteScrollFallBackButton("load-next-ideas", $pagerUrlFactory.getURL($pagerContext.getNextPage().getCurrentPageIntNumber()), $l.msg("ideas.load.more"))