I was just trying to find why a ticket was showing as billed but I could not find it in billing. What had happened is my tech changed the customer name from their contact name to their company name after it was billed. Lookin at the ticket time entries the only indication that they were billed was the "$billed" lablel in the header. No indication of when it was billed or the batch name. It would be good if it had "$billed ...more »
Need a filter where i can see all tickets which clients add a response even for closed tickets.
And if a client will respond to a closed ticket it should reopen.
MSP Manager should be able to connect to a shared mailbox in Office 365. Without the feature a shared mailbox that is already being used to submit tickets cannot be used.
Update last logged on user in real time / near real time.
I would like more redundancies in place to restart the Advanced Monitoring Agent. I set the Advanced Monitoring Agent to restart if stopped via Windows Services and the regular check. Service does not restart client reports there are no dependencies for the service to restart and am forced to manually restart it. This seems to happen all the time, so I would like to have other redundancies in place to automatically ...more »
Can be removed
Add a API so you can detect for wich features we pay. So we can detect which features can have issus like installation of backup failed or pending. At the current moment you can only see not-installed or installed.
We are adding different services, and we've found the contract length is restricted to 10 years or less. Can this be changed so it has no restriction?
I would like to choose which port/s to check when importing and running discovery jobs
We would like to see Azure support reintegrated into Backup & Recovery
They may have been rarely used before but more and more people now are moving to the cloud and we have customers looking to host all their systems and servers on the cloud. We would like to continue using Backup & Recovery to protect our customers and we need it to support Azure.
You can specifically assign assets and tasks to a ticket, it would be great if you could also specifically assign the passwords, procedures and contacts that are relevant to a ticket. Also, it would be nice if there was a way to assign passwords and procedures that were "global" to the system, not just specific to a client to a ticket. Our techs may need to login to a web portal where we manage many of our clients, so ...more »