MSP Remote Monitoring & Management

Submitted by (@bleenen)

Software License Groups...

Is it possible to make some predefined software license groups: Microsoft OS-platform Microsoft Office-platform Office productivity Licensed software (not freeware) Chat/VoIP software Downloaders ... fill in some other useful groups... This way it is only a matter of setting the total number of licenses and your ready. Not selecting, waiting, refreshing list, slow... This way a reseller could use this counter as an alert ...more »

MSP Remote Monitoring & Management

Submitted by (@danielmarrero)

Option for setting Alternative Password on agents from Dashboard

It would be great to be able to set an Alternative Password for remote agents either by creating a site installation package or set the password from the Dashboard for the agent or the entire site. This is a needed option for agents deployed at customer sites where they require access to the agents. This way we do not have to give out the primary access key or remote connect to each agent to add an Alternative Password. ...more »

Voting

77 votes

MSP Remote Monitoring & Management

Submitted by (@jasonmueller)

Server Reboot - Never comes back online

I like the feature to put the agent into maintenance mode when a server is told to reboot. Makes sense, right? But: What about when a server is told to reboot... and it never comes back online? The Dashboard things everything is ok because the agent was put into maintenance mode, but the server failed to come back up. Maybe it's a POST error that requires a keypress... maybe it's an old HP server that hangs when a ...more »

Voting

240 votes

MSP Remote Monitoring & Management

Submitted by (@andreasraphael)

Remote Desktop with Dynamic IP

We have some customers that do not have a static WAN IP, so we can't use remote desktop for them. It would be nice to have GFI report the external IP address and be able to use that variable for remote desktop. So rather than having to manually enter the IP address into the Remote Desktop setup, there could be an option to use the "Detected WAN IP address". In a sense this would work much like other dynamic DNS services, ...more »

Voting

24 votes

MSP Remote Monitoring & Management

Submitted by (@joeharder)

Exclude pre-authentication failures from hacker check

There is a known issue with Kerberos and WIndows Server 2008 R2/Windows 7 and Server 2003 domain controllers: http://blogs.technet.com/b/instan/archive/2009/10/12/changes-in-default-encryption-type-for-kerberos-pre-authentication-on-vista-and-windows-7-clients-cause-security-audit-events-675-and-680-on-windows-server-2003-dc-s.aspx This trips the hacker alerts on the domain controllers, and the only options are to either ...more »