MSP Manager

Ideas for MSP Manager

MSP Manager

Have a ticket 'Quick Edit' pull-down menu at top of window

The idea behind this would be to edit the main important fields within a ticket from a quick pull-down menu - so you dont have to go into the ticket fully.

This would speed things up significantly for our staff.

Fields to include would be as follows :

-Contact

-Time (important one)

-Customer

-Assignee

-Priority

-Status

 

Many thanks

Submitted by (@adwoods)

MSP Manager

Make recurring tickets schedule more flexible or granular

The recurring tickets schedule currently only allows to schedule tickets on a daily, weekly, monthly and yearly basis.

Sometimes we need tickets to recur on other schedules not covered by this, ie, every 3 months, every 6 months, or even the first monday of the month, third tuesday, etc.

It would be really helpful if this scheduler was more flexible in this way.

Thank you

Submitted by (@adwoods)