MSP Manager

Ideas for MSP Manager

MSP Manager

Automatically assign PSA tickets to a queue in MSP Manager

There should be an option to have tickets that are created from a source such as the PSA integration to a queue in MSP Manager. Without it there is not a way to see which tickets have been created from an alert or outage as opposed to those that have been sent in from a customer as a request for support. This can cause a delay in the response time to the customer as the ticket might not be seen.

Submitted by (@alex.almasy)

MSP Manager

Parse through the data in the body of an email in MSP Manager

MSP Manager should automatically parse through the content of an email to look for a customer name. It can be done by adding a Workflow Rule but should do so without having to add a rule. By searching the body the ticket could be more accurately assigned to the correct customer and then the correct queue or user.

Submitted by (@alex.almasy)

MSP Manager

Appointments approval

Hello, When we use MSPM to schedule a meeting, the technician receives a notification from scheduler@mspmanager.com. Currently, approve this appointement will just give the technician a non-delivery notification. SolarWinds technical support told me this is a normal behaviour, as scheduler@mspmanager.com is in fact a noreply address. So it leads me to this support request, it would be nice to be able to approve or ...more »

Submitted by (@hotline)