For bigger MSP organisations which easily can have 100-200+ technicians in the RMM system the Settings > Users > User Accounts dialog becomes really hard to navigate. There is the possibility to sort on different columns but a simple search box where you could enter parts of a name and get an instant filter/search result below would be very helpful.
MSP Remote Monitoring & Management
RMM Dashboard is securely accessable via HTTPS now, pls do something similar for your ideascale.
Several of our partner have queried MOB for mobile devices as they get more and more requests from their customer for said feature.
Are there any plans for this?
Have several clients that have only 1 device. This device is usually a laptop and not a desktop so it frequently goes offline. What I see is that when a check fails it triggers the Client Name under Monitoring and Management to turn RED. However, since there is only 1 device for the Client, when the device goes OFFLINE it then changes the Client to GREY indicating there is no current issues. Since the devices could ...more »
There should be a way for the MSP's to quickly see what "Tier" or "Status" their client / site is and this would be based on what type of features they are being billed on. This would allow MSP's to quickly monitor and see if the client has features installed that they either aren't paying for, or are paying for but don't currently have installed.
First of all, forgive me my poor english. What I would like to see is an expansion of the API possibilities. We offer a service called "Managed Workplace Management". "Managed Workplace Management" is a combination of RMM, Antivirus, Webprotection, patchmanagement, backup & recovery, etc, each with separate settings. Now I want to build a script via API, where a dashboard user and a client group is created (or copied ...more »
Add a predefined script in the Solarwinds RMM solution to install programs on Mac.
There is not enough information reported in Managed Patch Automated Tasks, and in the Automated Tasks Reports.
I would like a more granular report for Managed Patch regarding updates/patches installed after Managed Patch runs on a device.
On older Mac versions, there was the ability to run Manual Maintenance Tasks on the local device. This functionality seems to have been taken away in the latest Mac Agents, and I would like this to be brought back for Mac Agents.
I would like to have a 24x7 check or DCS check maybe of HARDWARE/SOFTWARE modification. Depending of the use case is important to know. Example: a not authorized people to modify, unfix or install/unistall a hardware/software without authorization. And possibility of a report of what HARDWARE/SOFTWARE was modificated.
There should be a function that allows users to get e-mail reminders when a new agent install is detected on the dash. The customer had indicated to me it's sometimes difficult to keep track of new devices for accounting purposes when his techs install new devices and e-mail reminders would help them keep track of this for their backend accounting purposes.
The Hardware assets tab should be grouped by type with all the groups collapsed by default or via a setting, like it is in Asset Tracking.
It can be quite difficult to keep track all hardware assets, especially on VMware VMs as VMware creates multiple RAM modules (all 16 KB or 0 B)