MSP Remote Monitoring & Management

Vulnerability check adjustment of fails

The option to set the amount of fails before the alarm gets triggered should also be adjustable for vulnerability checks, just like the service checks. This check often fails through temporary problems so it would be beneficial to get an option like this. There was also a request about the "unable to collect scandata" error, is it possible to not let the check fail through this error? An option to set this "yes" or "no" ...more »

Submitted by (@t.sturm)

MSP Remote Monitoring & Management

Behavior during "Site overdue"

Current Situation: When a site goes overdue, the default behaviour is for the site to have a red thunderbolt icon; the client does not go red, nor does the server; the server goes offline rather than overdue.


Change Request: When a site goes overdue, the whole client is red and can be recognized in the WallChart. The server goes overdue, not offline.

Submitted by (@mnickel)

MSP Remote Monitoring & Management

Event-ID check auto-clear

When Configuring checks like SNMP/OID checks don't work (in our case), we found event-id's coming from the HP system management console along with the event-sources. We can configure the event-sources as a 24x7 check in RMM, and RMM detects them nicely and generates faults when a piece of hardware (e.g. Harddisk) fails. Upon the next check (approx 5 min.) the check automatically clears. So if we don't notice the faulty ...more »

Submitted by (@duncker)

MSP Remote Monitoring & Management

History of a Check/Review (Successful / Not Successful)

if a 24/7 check is being checked, a green "hook" or even a red "X" will appear. While the red "X" can be seen in the detail of the HIstory when the check failed, but if the check was successful, the history can not be seen. Example: The Review/Check "Size Of Exchange Datastore". We would like to understand the growth and want to see when the database was so great .... etc. ------------------------------------------------------------------------------------------------------------------------- ...more »

Submitted by (@c.uenal)

MSP Remote Monitoring & Management

Support Arcserve UDP v6.5 in the backup check

The backup check of the dashboard is only supporting Arcserve up to Version 6 at the moment with version 6.5 the agent seems to be unable to recognize any of the backup jobs.

This software has been released for quite some time now so it would be a great addition to the check.


Thank you for your consideration.

Submitted by (@r.luelfing)

MSP Remote Monitoring & Management

Update antivirus update check to use definition signatures

I can't find how to delete this. Support emailed me back today and changed their response from it's working as intended to it is a bug and was related to how the definition was being scraped. Could have saved some time if we looked into it more thoroughly last week but here we are. If someone can let me know how to delete this or just close it since support now considers my issue a bug that would be great. It would ...more »

Submitted by (@alally)

MSP Remote Monitoring & Management

Run Task on Check Failure to include Vulnerability scan

The ability to run a task on a check failure is essential to automating resolutions to common problems. Since we are having to manage the VulnScan regularly, it would be advantageous to be able to run some "quick Fixes" to see if those can solve the issues prior to our involvement. Several people have come up with (mostly) automated ways of dealing with some of the vuln scan issues. But it still takes time to kick ...more »

Submitted by (@shieldedge)