MSP Remote Monitoring & Management

Event-ID check auto-clear

When Configuring checks like SNMP/OID checks don't work (in our case), we found event-id's coming from the HP system management console along with the event-sources. We can configure the event-sources as a 24x7 check in RMM, and RMM detects them nicely and generates faults when a piece of hardware (e.g. Harddisk) fails. Upon the next check (approx 5 min.) the check automatically clears. So if we don't notice the faulty ...more »

Submitted by (@duncker)

MSP Remote Monitoring & Management

History of a Check/Review (Successful / Not Successful)

if a 24/7 check is being checked, a green "hook" or even a red "X" will appear. While the red "X" can be seen in the detail of the HIstory when the check failed, but if the check was successful, the history can not be seen. Example: The Review/Check "Size Of Exchange Datastore". We would like to understand the growth and want to see when the database was so great .... etc. ------------------------------------------------------------------------------------------------------------------------- ...more »

Submitted by (@c.uenal)

MSP Remote Monitoring & Management

Support Arcserve UDP v6.5 in the backup check

The backup check of the dashboard is only supporting Arcserve up to Version 6 at the moment with version 6.5 the agent seems to be unable to recognize any of the backup jobs.

This software has been released for quite some time now so it would be a great addition to the check.


Thank you for your consideration.

Submitted by (@r.luelfing)

MSP Remote Monitoring & Management

Update antivirus update check to use definition signatures

I can't find how to delete this. Support emailed me back today and changed their response from it's working as intended to it is a bug and was related to how the definition was being scraped. Could have saved some time if we looked into it more thoroughly last week but here we are. If someone can let me know how to delete this or just close it since support now considers my issue a bug that would be great. It would ...more »

Submitted by (@alally)

MSP Remote Monitoring & Management

Run Task on Check Failure to include Vulnerability scan

The ability to run a task on a check failure is essential to automating resolutions to common problems. Since we are having to manage the VulnScan regularly, it would be advantageous to be able to run some "quick Fixes" to see if those can solve the issues prior to our involvement. Several people have come up with (mostly) automated ways of dealing with some of the vuln scan issues. But it still takes time to kick ...more »

Submitted by (@shieldedge)

MSP Remote Monitoring & Management

backup check failing due to backup running

Ability of backup check to know that if a backup is running it should not report a failed check or backup status cannot be determined. We as MSPs love clearing our boards and only want to know if there is something that really requires our attention. The check should be able to determine that a backup is "in progress."

Submitted by (@hubandspokeit)

MSP Remote Monitoring & Management

Notify of changed erorr on a cleared check

Some Checks are checking multiple things (e.g. 'Physical Disk Check' checks multiple harddrives).


Currently a cleared check does not light up, if the error changes. A competitor is altering cleared-check-behavior, so you can choose, if you want to get notified if a cleared check changes. I would like to see this in MAX RM also.

Submitted by (@christoph)