MSP N-central

SNMP Monitoring without Probe

We need a feature that we can create custom monitoring services and add them to machines without the need for a probe. EG: Monitoring a SonicWall's interfaces via SNMP through the public IP address. The reason I would like to request this feature is that we currently use PRTG and Cacti for monitoring networks, but these don't satisfy the simplicity of looking at a N-Central dashboard as well as the fact the notifications ...more »

Submitted by (@sebastiano)

MSP N-central

Add another status for a failed check

The idea is to add another state for checks like "in progress". Our customer monitors a lot of printers and everytime a check fails and displays an error on the dashboard the customer would like to be able to mark this check as "in progress" so that every other stuff member knows that someone is already working on this issue. After finishing the work the stuff member would mark it as solved and the check continues as ...more »

Submitted by (@designator)

MSP Remote Monitoring & Management

Agent initial scan improvement

Currently the initial scan does add service checks for some specific services and that's it. I am certain it would make much more sense to add all services with "automatic" start type to the list of monitored services for the automatic detection. For instance if the server is running multiple MS SQL instances, none of them is automatically being added to the monitored services while I am certain this is something worth ...more »

Submitted by (@mstein)

MSP Remote Monitoring & Management

Linux Monitoring Template

Hi, I shocked me to discover that I couldn't create or copy existing monitoring checks from a Linux server like you can from Windows Servers. I understand the Linux monitoring, tasks and automation aren't quite as advanced as the Windows options, but I expected the Monitoring Template Options to be on par between Windows and Linux. I can't quite get my head round whys its not available. RMM can do already do the checks, ...more »

Submitted by (@michael.cobden)

MSP Remote Monitoring & Management

Failed Check - Assign Task - Re-run check

Hi, I have a successful failed check and run automated task setup for Windows Defender updates. However, the loop doesnt close when the automated task runs successfully. So I am left with an open alert and ticket. The suggestion is to run the associated DSC check(s) again manually. For full automation it would be good to have the associated DSC check run again, say 2 or 3 times max (to prevent an infinite loop on continuous ...more »

Submitted by (@michael.cobden)

MSP Remote Monitoring & Management

Apply template to offline devices and act like a Domain OU

Currently its not possible to apply a monitoring template to offline devices. This makes more work for a sysadmin. Support chat says, the device needs to be online. Me request is that each time we edit a template. its gets a verison number automaticly, and if the device comes online it needs to check which version it has. When the new template with a higher version number is detected. It should apply the new template. ...more »

Submitted by (@defcon)

MSP Remote Monitoring & Management

Report and Alert mode for all checks

At the moment (as far as I am aware) only performance monitoring check have this option where when the alert triggers it can go into either "report" mode (Yellow Triangle) or "alert" mode (Red X, puts server into "error" state). Report mode is incredibly useful as it allows us to monitor with checks without creating a ton of noise. It would be useful to have the choice for all checks so we can individually set checks ...more »

Submitted by (@brad.reeves)