MSP Remote Monitoring & Management

Submitted by (@marco.blonk)

Alarm sound or popup when device is added to a dashboard

We are using a warning/failed filter on disk, connectivity, cpu, memory, agent status. We are displaying this on a dashboard. We want to have an alarm sound when a device is added on the dashboard, so we can act faster. There is an option to send an email to a mailbox and use the mail client to alarm, but that is not what we want. It should be a native feature right? And it is much more flexible to create a dashboard ...more »

MSP Manager

Submitted by (@pam.tki)

Need Customer Name in Dashboard Title

Please display the Customer Name prominently within the Customer Dashboard. On a PC, the selected customer name is so tiny on the left side, that it's hard to tell whose dashboard I'm viewing. One could too easily open the wrong dashboard and not notice. Up in the left corner, where it says "Dashboard", why not add the Customer Name?

MSP Remote Monitoring & Management

Submitted by (@john.cottier)

Copy Networks Tab Text

In RMM's Networks tab's south pane, devices are listed. It's currently impossible to copy hostnames, IPs, MAC addresses, etc from the list of devices for pasting elsewhere. Other device listings such as the Servers or Workstations tab allow copying hostnames and other text. The Networks tab is much less useful since users can't copy text that appears there. Adding the ability to copy text from these fields would ...more »

MSP Remote Monitoring & Management

Submitted by (@j.suckow)

Track Download of Branding Files

Currenlty Systray and Agent can be branded locally. Both download the images and then extract them locally. There is currently NO way of verifying that this Custom MSP Branding is displayed on the local machine. The only way is to remote onto the machine and open the agent / look at the Tray icon Please add a flag in the Dashboard for the Branding - so that we see an "active" when the images are downloaded and implemented ...more »

MSP N-central

Submitted by (@paul.merrill)

Allow client to ignore Not Started sources from profile

Robust profiles (all sources) deployed as of 8/20 show Not Started on the Backup Dashboard when one or more sources isn't started. To be able to not have to use multiple profiles or change profiles after deployment, I'd like a way to be able to ignore those sources without any profile changes, like you can exclude files from backup.

MSP Backup & Recovery

Submitted by (@agrippa)

On the dashboard, the customer name column should be locked.

The problem with the current dashboard is: first column is the customer name or device, anyhow: that is how you recognize the row. When scrolling horizontal your customer identification goes out of sight, so you have no clue which line is who's account, so: you get lost and can make mistakes easily. See my screenshot. The red box should be (optionally) locked, so when pressing the green arrow, the info slides behind the ...more »

MSP Manager

Submitted by (@kardac)

Project overview Dashboard

I would like to have a Project Overview Dashboard where I can view all projects on all customers and the important data, like:

Amount of project tickets

Involved resources

Amount of hours

project overall status: (on hold, completed, in work and so on)

 

A possibility to drill deeper into the projects or reported tickets I projects like in Company Dashboard > User Stats.

MSP Manager

Submitted by (@murray)

Ability to customise/add tiles on Dashboard - Aging Tickets etc

It would be very useful (and I think very easy) to be able to customise the 5 tile buttons that sit below the "my stats" section on "My Dashboard"

Specifically being able to add things like "unassigned tickets" or "My open tickets" etc.

Being able to customise this per user would be very helpful.

Mail Assure

Submitted by (@rdowdy)

TLS Settings available within the Dashboard

In the MSP Mail platform, users were allowed to specify enforcing TLS, enforcing TLS if possible, and not requiring it. These options are not available within the Mail Assure Platform. It would be nice to see these options within the Mail Assure platform and grant control over how certain domains process emails and handle TLS directly. Opportunistic on all the time is nice, but in certain scenario's, namely where a ...more »

Voting

7 votes