Would like to change the order of columns in dashboards. at this moment the columns of the monitors are in alphabetical order change the
Currenlty Systray and Agent can be branded locally. Both download the images and then extract them locally. There is currently NO way of verifying that this Custom MSP Branding is displayed on the local machine. The only way is to remote onto the machine and open the agent / look at the Tray icon Please add a flag in the Dashboard for the Branding - so that we see an "active" when the images are downloaded and implemented ...more »
Robust profiles (all sources) deployed as of 8/20 show Not Started on the Backup Dashboard when one or more sources isn't started. To be able to not have to use multiple profiles or change profiles after deployment, I'd like a way to be able to ignore those sources without any profile changes, like you can exclude files from backup.
The problem with the current dashboard is: first column is the customer name or device, anyhow: that is how you recognize the row. When scrolling horizontal your customer identification goes out of sight, so you have no clue which line is who's account, so: you get lost and can make mistakes easily. See my screenshot. The red box should be (optionally) locked, so when pressing the green arrow, the info slides behind the ...more »
Add the ability to filter the asset tracking client inventory report (and other reports) by site, not just by client.
I would like to have a Project Overview Dashboard where I can view all projects on all customers and the important data, like:
Amount of project tickets
Amount of hours
project overall status: (on hold, completed, in work and so on)
A possibility to drill deeper into the projects or reported tickets I projects like in Company Dashboard > User Stats.
i would be nice to have the Patch Management dashboard modified to the important information is on top. like the Patch Profiles to the top. or at least i dont need to see the training videos on top every time. A lot of wasted space.
In the MSP Mail platform, users were allowed to specify enforcing TLS, enforcing TLS if possible, and not requiring it. These options are not available within the Mail Assure Platform. It would be nice to see these options within the Mail Assure platform and grant control over how certain domains process emails and handle TLS directly. Opportunistic on all the time is nice, but in certain scenario's, namely where a ...more »
I'd like the ability to block customer level users from being able to access filter/dashboard/repositoy items that were created at a higher level. I don't want to completely remove access to the filters/dashboards/repo as they should be able to manage items at their level and below, but don't want them being able to look into the items that were created at a higher level, since they're not a higher level user that should ...more »
Hi! I would be extremely useful to have a button for "New Ticket" or "Add a New Ticket" when looking at the customer on the dashboard. This would eliminate me from having to then click tickets and then choose "Add a ticket". The most common action when you open a customer's information is going to be to add a ticket, in my opinion. At a minimum, the option to add a ticket should be listed under the "ACTIONS" button. ...more »
The customer ticket request portal should be mobile friendly. Customers that want to manage their tickets and either lose internet or are on the road away from their company can't do anything because they can't work with the customer portal.