MSP Remote Monitoring & Management

Submitted by (@r.niedhorn)

Delaying Managed Antivirus Engine upgrades for major versions

We were told by support that the "Delaying Managed Antivirus Engine upgrades policy" is honored only by minor engine upgrades and not for major version upgrades, like the recent MAV-BD v5 to v6 upgrade. It would be great, if it would be possible to change that behavior to honor that policy setting by every MAV-BD engine upgrade, instead of having us to change the "Automatically reboot device when required" setting in ...more »

MSP Remote Monitoring & Management

Submitted by (@belltekit)

MAV Branding (re-branding)

We've recently undergone a change of company and had to submit new branding (logo) etc. Existing devices still show the old company name in the MAV systray (About), also in the list of installed programs. I've been informed that only new agents or an agent reinstall on the device uses the new branding - so existing agents deployed are set with the brand / company details and cannot be modified. Seems 're-branding' has ...more »

MSP Remote Monitoring & Management

Submitted by (@devincampbell)

More MAV Bitdefender quarantine options

Some other options on the Bitdefender quarantine tab would be helpful. 1. I'd like to see an option to release from quarantine without adding a whitelist entry. In practice, Bitdefender seems to suffer from false positives pretty often. I would like to trigger a definition update, then release the quarantined files (without whitelisting) to see if the newer definitions will fix the problem. The policy whitelists get ...more »

MSP Remote Monitoring & Management

Submitted by (@mstein)

Pause MAV Bitdefender as Client

So we have the option to enable dashboard access to our clients via edit client in the "view-only" mode.

This offers the options to use take control and Backup & Recovery already and we would appreciate the option to allow them to pause the Managed Antivirus - Bitdefender on their devices which is required to install certain software.

MSP Remote Monitoring & Management

Submitted by (@tsherr)

MAV - Bitdefender - won't run scans in low priority, high CPU

MAV (BD engine) uses way to much CPU power, especially on laptops where it eats battery like crazy. On my laptop (a relatively fast i7 with an SSD) it sucks down 50 to 70% CPU during scans, (which always run at normal priority even though it is set to run at low. This needs to be dealt with. BD might be a better engine than Vipre, but the MAV implementation is way to demanding to be usable on most computers. 1)Fix ...more »

MSP Remote Monitoring & Management

Submitted by (@neotech)

Make MAV 'well behaved'

I've always tried to teach my kids to be well behaved by putting their toys away, not leaving a mess, and cleaning up after themselves. If only Managed AntiVirus had learned that lesson as well. There seems to be an inordinate number of directories, files, and registry entries accumulating the longer MAV is installed. Add to this leftovers from the old Vipre installations and other unique directories created by the ...more »

MSP Remote Monitoring & Management

Submitted by (@isaacgrover)

MAV BitDefender can't stop scan, high resource usage

Greetings,

 

For MAV BitDefender, when will customers be able to cancel the scan locally from their workstation? There's not even a policy option to do enable this functionality.

 

Also, even in "low priority", we have seen scans ramp up CPU and disk usage to the point where customers notice. "Low priority" should mean "Low priority", not "Normal priority".

 

Thanks in advance,

Isaac Grover