I think we need to be able to configure notifications for end users to alert them that Patch Management will proceed on a given day. It will serve as a reminder to leave their PCs on as well as to save their work - might be worth making the notification itself customisable in the content. Currently, I've found two ways to notify users. One is through the patch profile but it will only alert users if a reboot is required. ...more »
Currently there is no notification for bulkailing.
If outgoing mails are blocked / postponed to outgoing quarantine, somebody / the reseller / an email address should get a notification about this..
Currently, a user can disable notifications at the global, customer, and site levels. We also need to be able to disable notifications at the device and service level. This will allow devices and service that are having known problems or scheduled failures to not notify.
In MSP Manager, Settings -> Templates -> Notification Templates -> When a ticket gets marked complete -> Email template.. It would be great if it were possible to add enhanced details in the sent email with e.g. Add last "time entry" details, like what user, description of work and time was spent on the case just before it was closeda and completed. I know there is an expand button in the upper right corner when modifying ...more »
I feel really stupid having to request this, but SolarWinds won't do anything without it. Whilst patching our PSA recently and facing outages, we have found that depending on the type of PSA issue you are facing (eg connectivity, backend sql problem), the failure notice you receive from a ticket not being created/updated will always include details of the customer and notification recipient, but for some inexplicable ...more »
Hi - It would be great if we could specify an external email address at each of our customers that is notified when a new ticket is raised. I understand that this is possible at the moment across the board, however, we would prefer to only enable this on specific customers. We don't want it doing this for all our customers.
Under Configuration - Monitoring - Notifications, there are about 40 different notifications that i can choose from on each customer, we use about 4-10 different Notifications on each customer. I'm missing an opportunity where I can see the Notifications types that are active, at the customer on the Notifications page, so I don´t have to open 40 different Notifications on each customer to find the mails to be edited. ...more »
I've set the threshold to 30 days for the notification "When an expiry item will expire soon". I receive an email everyday for the next 30 days following the threshold. I'd like a way to acknowledge this notification so I don't receive it anymore. For example, a service item will expire and we'll create a new service item for the new contract, I don't have to receive a notification everyday telling me it will expire and ...more »
Hey there, currently when you enable backup reports for Managed Online Backup / Backup & Recovery, you get mails which return machine and device name, which is info that you cannot work with, considering there are many similar devices with a similar name. It would be easier to identify and assign the report to a device in your dashboard if you received info from which device (client/site/device) this report originates, ...more »
I would like to be able to apply a "notification window" to a device, site and/or company directly or via a rule. The most specific setting wins. This will provide the ability to set up simplified notifications so that administrators don't need to take into account all the possible permutations of service levels for notifications. They simply say, "I want to be notified about X when it is important to the customer/site/device." ...more »
Rather than have a daily/bi-weekly/weekly email notification of the overall status at a non-selectable time,
it would be nice to have the option to only email if there is a failed backup.
A UI indicator of the backup status for the end-user would a lso be good.