I would if possible the ability to search by user / email in the registration of a new ticket for mobile as it is possible in the online version. Especially in the field you hardly remember the customer email.
I would like the possibility of a PUSH NOTIFICATION when new calls arrive. With this facility, in addition to being notified in real-time that arrived new called but also even if you are in a meeting is recorded there that arrived NEW CALLS
The N-Central server that I manage is set to re-apply templates nightly. I'd like the ability to prioritize or order which templates would run before others. I.E. I have a SQL Template that adds data for each SQL DB and then I have another template that removes generic SQL DB monitoring for databases like AD Sync or Veeam. I would like the template that removes the data AFTER the template that adds the data. Customizing ...more »
I would love for my users to run automation files created in N-central out of the repository instead of having to create scripts on every local site. For example if a user's c:\drive is is full, I want them to click on a link called "My c:\ drive is full" and this should trigger the dis cleanup automation file in N-central. I got this idea when looking at a friend using connect wise's self help automation. So in actual ...more »
I would like more redundancies in place to restart the Advanced Monitoring Agent. I set the Advanced Monitoring Agent to restart if stopped via Windows Services and the regular check. Service does not restart client reports there are no dependencies for the service to restart and am forced to manually restart it. This seems to happen all the time, so I would like to have other redundancies in place to automatically ...more »
At the minute there are options for adding service plans that can be priced by Flat Fee, hourly retainer and money retainer. Can we have a Day retainer so we have the function to allow customers to purchase days of onsite support/service from us at the minute we cant calculate this in Manager.
Please allow use to alert on the "Selected Size" metric in the MSP Backup Status service within N-Central.
See attached images for reference.
My main concern is a basic feature such a user who is not registered in the service desk emails the service desk for support but their ticket is not logged and they are not created as a user based on the domain they are emailing from. This is a basic feature that all service desks provide and one that is causing our service desk to miss tickets on a busy day. Its time consuming having to forward on the ticket, then several ...more »
Currently the initial scan does add service checks for some specific services and that's it. I am certain it would make much more sense to add all services with "automatic" start type to the list of monitored services for the automatic detection. For instance if the server is running multiple MS SQL instances, none of them is automatically being added to the monitored services while I am certain this is something worth ...more »
When configuring a Staff Agent to have access to specific Ticket Queues they can only see those queues. However, when Staff Agent goes to create a NEW ticket they can see ALL Ticket Queues from the drop down meaning the Staff Agent can assign the ticket to a Queue they do not have access to.
Inside the "list_devices_at_client" adding state "maintenance". Now this is combined with "offline" but i would like to be able to see the difference to check if a server can be offline or it should be online.
I would like to make it possible to combine and filter data based on a query. For example receiving all information about:
- Device features
- Device backups
- Device virus
So i can determ my own columns and filters. Make it possible to load all colulmns and values instead of installed vs not-installed i would like to be able to see all other states like, failed, pending, etc.