Currently N-Central runs patch management tasks based off the target servers timezone. I'd like to see the ability for us to choose whether to use targeted server timezone or the N-Central time to run tasks. Example - i have approval to take down Server1 and Server2 at 6PM PST; however, Server1 has time set to EST timezone and Server2 has timezone set to GMT timezone. So if i were to set a schedule in N-Central for ...more »
I would like the possibility of a PUSH NOTIFICATION when new calls arrive. With this facility, in addition to being notified in real-time that arrived new called but also even if you are in a meeting is recorded there that arrived NEW CALLS
Scripts configured for execution before oder after backup are executed before backing up every single datasource configured in that time plan/schedule. There should be an option to execute the scripts only once befor starting the backup for the first datasource and after finishing the last of the configured datasources. To achieve that behaviour is not possible right now. Sure: If a script is only needed to be executed ...more »
I would like the ability to change the Scheduling hours that are displayed for the standard day schedule (such as from 8-4) to display from 8-5 or 8-6 without having to select "Show full day."
This is on NGP.
I would like to be able to set Time entry rounding on different rates, so that I can differ the billing of different worktypes. For example: The 1st line support bill per started 15 minutes. The 2nd line bill per started hour. A Time rate could then be created called "Support" with an hourly billing of 100€ but accepts billing rounded to the closest 15 minutes. Another Timerate is then created called "2nd line" with ...more »
Let's say I start a timer at exactly 2:15 PM, and I stop it at what looks like exactly 2:30 PM. That should be exactly .25 hours, right? Well, apparently timers count seconds too, even though they don't show them. If I really started it at 2:15:01 PM and stopped it at 2:30:28 PM, and we have rounding turned on, it's going to round that up to 30 minutes. It might even say that the time is "rounded to .25 hours" when it ...more »
I sell Service Agreements to my clients. I am using the Hour Retainer feature to track these hours. When I go to complete a job and enter the time it only allows me to bill in hour increments. I do a lot of remote support for my clients and if a job only takes me 15 minutes then I want to bill them for 15 minutes, not a full hour. When I try to enter a different time with a decimal it says decimals are not allowed. Need ...more »
I feel like the ability to have keystrokes used to do things like bolding, italicizing, etc. are things that would be a nice quality of life change when making notes in cases, be it time entries, private notes, etc. It'd be a welcome addition to MSP's functionality.
When entering timings into a ticket such as start time and finish time, I've found the formatting to be a little bit too finicky. The need to specify whether it is AM or PM (not being able to just continue entering and have it pick up automatically), and that it seems to hate lack of spacing between the time and whether it is AM or PM is a l (8:30AM is invalid, where 8:30 AM is fine). The other aspect that I think would ...more »
Time entries on any status of ticket need to show against all types of service plans, not just closed tickets. Tickets that are created for a long project or for maintenance and are not closed immediately should still reflect time put against the service plan, and should be billable for possible overages.
It would be great to be able to see the other user's timesheets from within the "My Timesheets" screen. Like a drop down screen with the users listed that would change over to their view.
The report is nice (when it works), but it's more cumbersome and takes you away from the area where the information would be helpful.