MSP Manager

Allow Expenses to be billed as they accrue for Flat-Fee Customer

Pretty much the title, we have several Flat-Fee clients that are in the middle of large workstation refresh projects and we just noticed today that the expenses do not pass through when exporting to Quickbooks for invoicing unless the tickets are closed. Hourly service plans have the ability to be partially billed but for some reason Flat-Fee service plans do not have this feature. As these projects are typically large ...more »

Submitted by (@christopher)

MSP Manager

Need information on billed items to indicate the billing batch

I was just trying to find why a ticket was showing as billed but I could not find it in billing. What had happened is my tech changed the customer name from their contact name to their company name after it was billed. Lookin at the ticket time entries the only indication that they were billed was the "$billed" lablel in the header. No indication of when it was billed or the batch name. It would be good if it had "$billed ...more »

Submitted by (@alan.blair)

MSP Manager

Project reporting and billing

I would like to see better report and billing functions for projects.


I would like to be able to choose from a list of all active projects, no matter which customer, and create and export relevant reports with important data.

I would also like to be able to use a more granular billing function where I can bill project tickets separately and/or more visible project tickets on the invoicing reports.

Submitted by (@kardac)

MSP Manager

Automatic rate changes

Here's my scenario. We offer Remote Sessions with our clients but their is a $45 fee regardless if the session lasts 2 minutes or 20. After 30 minutes of the remote session our rate drops to $22.50 an hour. So first 30 minutes is $45, anything else after that is $22.50 an hour. The feature I'm requesting would allow this to be possible without having to manually enter the calculated bill for the ticket through a new Service ...more »

Submitted by (@mad.data24)

Mail Assure

Change the way that "Filter by default" works

We were surprised to find that the number of mailboxes we got invoiced for was way higher that the mailboxes set up in Mail Assure. It turns out that if you enable "Filter by default" on a domain. It filters all incoming email addresses, not just the mailboxes defined in Mail Assure Therefore, unless you have added all mailboxes for a domain to Mil Assure, you don't know how many SolarWinds will be billing you for until ...more »

Submitted by (@alan.blair)

MSP Manager

Option to simplify billing workflow

Currently the billing workflow is a multi step process to end up with invoices in Xero.

1. +New Billing Batch

2. Review tickets/charges

3. Run Billing Batch

4. Create Invoices

5. Export To Xero


It would be great if we can creat a standard workflow and run it. e.g.

1. Review tickets from "Service Utilization"

2. Run workflow which will automatically run steps 3 - 5 above.

Submitted by (@alan.blair)

MSP Manager

Ignore seconds in time entries

Let's say I start a timer at exactly 2:15 PM, and I stop it at what looks like exactly 2:30 PM. That should be exactly .25 hours, right? Well, apparently timers count seconds too, even though they don't show them. If I really started it at 2:15:01 PM and stopped it at 2:30:28 PM, and we have rounding turned on, it's going to round that up to 30 minutes. It might even say that the time is "rounded to .25 hours" when it ...more »

Submitted by (@ben.dvs)

MSP Manager

Attach Price to Program Level

So right now Program Levels are just a collection of pre-defined service items. What would be nice is if the Program Level was a way to bundle service items at a different total price than ad-hoc al a carte service item selection as well as bundle our service items into a package and apply it as a per user price for user centric billing. That way we could calculate a per user bundle for a client, and then ship X number ...more »

Submitted by (@zjohnson)

MSP N-central

Add 'Device enabled features' to Web API

We are automating our billing and are retrieving the devices thru the API. It currently lacks the abilitie to retrieve enabled features on a device. The enabled features determines how much we charge for a device so we need this information thru the API. I'm actually surprised it isn't there yet.

Submitted by (@bastiaan.van.haastrecht)

MSP Remote Monitoring & Management

Remote background management reports



We already have the possibility to track the time spent in remote session using takecontrol, using the dedicated report.

Would it be possible to get the same kind of reports, for the remote background management?


It would be handy to know how many time is spent on devices, in order to justify the work that is done on devices regarding customers.


Thank you!

Submitted by (@hotline)