MSP N-central

Add 'Device enabled features' to Web API

We are automating our billing and are retrieving the devices thru the API. It currently lacks the abilitie to retrieve enabled features on a device. The enabled features determines how much we charge for a device so we need this information thru the API. I'm actually surprised it isn't there yet.

Submitted by (@bastiaan.van.haastrecht)

MSP N-central

Raspberry Pi Probe for client sites

So the probe is great when your client has a machine that's on 24 x 7 (such as a server as opposed to a workstation) but with many clients going to completely cloud-based environments, it can become a bit more difficult to dedicate resources to a probe machine. raspberry pi units all in including storage cost around $60-$70, and are perfect to act as a probe unit that can be put at a customer site in a network room, ...more »

Submitted by (@cubexg)

MSP Remote Monitoring & Management

Apply template to offline devices and act like a Domain OU

Currently its not possible to apply a monitoring template to offline devices. This makes more work for a sysadmin. Support chat says, the device needs to be online. Me request is that each time we edit a template. its gets a verison number automaticly, and if the device comes online it needs to check which version it has. When the new template with a higher version number is detected. It should apply the new template. ...more »

Submitted by (@defcon)

MSP N-central

Bring back the ability to Merge Devices

A long time ago, N-Able thought they had fixed the reason duplicate devices were being created and decided to remove the ability to merge devices.

They did not (especially when sites were introduced and re-installs occur using the wrong id), so we've still been seeing duplicate devices being created ever since.

Please bring back th eoption to merge!!!

Submitted by (@prejay)

MSP N-central

Ability to Update Asset Info from All Devices "Add Task"

The Add Task drop down menu in the device details page has the update asset info option but the Add Task menu from the All Devices view does not. sometimes we need to update asset info on multiple devices and it would be nice to do a mass push of this task instead of having to click into each device and set it up.

Submitted by (@wmorgan)

Voting

57 votes

MSP Remote Monitoring & Management

Checkbox for hiding offline devices

Is it possible to create a checkbox to have the option to hide and show offline devices?

 

Daily i need to check a lot of workstations, because there are always a couple workstations offline for a couple of days and longer the checks in the monitoring stays red and does not show an actual and reliable state.

 

I would love to see a checkbox (as shown in the example).

Submitted by (@rdjong)

MSP Backup & Recovery

Limit number of Devices that End Customer can Add

Would be great to limit the number of devices that a client can create with own username. If I sell 10 license (agent based) to a client, the client can manage his installations with a limit of a number of devices I've set. If a client exceeds the number of devices that can be various ways: 1. client receive an email that alert him to buy more licenses 2. admin receive an email alert 3. admin on cmc web view an alert ...more »

Submitted by (@andrea9)

MSP Remote Monitoring & Management

Yellow devices on pending installation

Yellow devices on pending installation

 

how about marking Devices which have pending installations with yellow device buttons.

then we could select whether we want to have them warn or not warn.

 

this would be an optimal addition for onboarding new Customers - then we would see whether 100% of devices have successfully installed MAV

Submitted by (@j.suckow)

MSP Remote Monitoring & Management

Access web portal of network devices from Max Dashboard

I think it would be real important to be able to access the web portals of network devices (ex: printers, firewalls, etc.) remotely from the Max RemoteManagement Dashboard. I remember when I used N-Able back in 2013 I had that ability. I don't think it would be too difficult to implement. Basically we just use the backend connection to a workstation/server to create a tunnel and access the HTTP/HTTPS portal of these network ...more »

Submitted by (@simpleit)