MSP N-central

Submitted by (@aaron.martinez)

Custom Email Notification for Maintenance Windows

Some customers require email notification at beginning and end of maintenance window. Would be great if we could schedule an email notification within the same patch management rule, to email out a notification at start and end. With ability to customize the email, include brief description, header and logo of company, a signature, as well as include list of targeted devices. Perhaps even generate a report to attach with ...more »

Mail Assure

Submitted by (@andre.burwell)

Mark messages that come through the spam filters

It would be a very helpful feature to be able to mark messages that meet a specified chosen criteria when they come through the spam filter. If messages have different "From" and "Sender" addresses, or if the spam score is a certain thresholds are a few options of many that would be very helpful. This would help teach and train end users as well to avoid malicious mail that they may be accepting.

Mail Assure

Submitted by (@dschlief)

Have Secure Email Delivery

When sending an email a number of departments such as HR and Finance at times require the use of an encrypted email delivery. When applied the email sent using this function would be secured and an message sent to the recipient stating "you have a secure email please do .... (whatever the steps)... to retrieve your message." Office 365 and other mail security applications have this as a built in function, but with Office365 ...more »

MSP Remote Monitoring & Management

Submitted by (@michaelmiz)

Consolidated alerting

At present, whenever there is a network problem at a site which renders servers to go offline, we receive a tonne of alerts in our PSA and a lot of time is spent in managing those tickets in addition to the problem causing the alert. We would like to see a feature which allows certain types of alerts to be consolidated into a single email alert which in turn will create a single ticket in our PSA such as "Multiple servers ...more »

MSP N-central

Submitted by (@twijbrandts)

Mail custom made powershell output as body

Could you make it possible that when a automation script has been run we can put the output of the script into the body of an e-mail without having to mail it through a self defined smtp server. Now i use the Nofication Sussess Failed and Send task output file in Email. But this is in a zipped file and i would like to have it as the Body of the mail. Maybe you can make a output to body of nofication mail in the automation ...more »

MSP Manager

Submitted by (@mnahkola)

Add Sensitivity: header handling for opt external email security

It would be a good idea to add an option to set / detect the email Sensitivity: header field. This is a RFC-standard field that is also settable in MS Outlook's Options dialog for example. This'd be the natural hook to trigger an external security solution, as in, set Sensitivity to higher than normal in the response generation to get encryption for outgoing mails. (In case you're discussing potentially sensitive or ...more »

Mail Assure

Submitted by (@alexander)

Enable Email Scout Report branding

On top of the following topics #1 (Better formatting of Digest Reports) http://ideas.solarwindsmsp.com/a/dtd/Better-formatting-of-digest-report/294373-4178 #2 (Scout Reports message actions ) http://ideas.solarwindsmsp.com/a/dtd/Scout-Reports-message-actions/300781-4178 #3 (Add localized Email Scout Reports) http://ideas.solarwindsmsp.com/a/dtd/Add-localized-Email-Scout-Reports/306899-4178 I definetely need the ability ...more »

Voting

14 votes

MSP Manager

Submitted by (@wilkinsit)

Ticket responses to not include Ticket email

When a customer replies to a ticket, it is including the full HTML formatted original email response we sent to them. Although this may be handy in very rare circumstances, This adds huge bloat to the list of responses in the ticket view. Instead of having a single line reply from a customer there is the full response that we sent them in their reply pushing everything else way down the list. In the image below, it only ...more »