At present, whenever there is a network problem at a site which renders servers to go offline, we receive a tonne of alerts in our PSA and a lot of time is spent in managing those tickets in addition to the problem causing the alert. We would like to see a feature which allows certain types of alerts to be consolidated into a single email alert which in turn will create a single ticket in our PSA such as "Multiple servers ...more »
Could you make it possible that when a automation script has been run we can put the output of the script into the body of an e-mail without having to mail it through a self defined smtp server. Now i use the Nofication Sussess Failed and Send task output file in Email. But this is in a zipped file and i would like to have it as the Body of the mail. Maybe you can make a output to body of nofication mail in the automation ...more »
It would be a good idea to add an option to set / detect the email Sensitivity: header field. This is a RFC-standard field that is also settable in MS Outlook's Options dialog for example. This'd be the natural hook to trigger an external security solution, as in, set Sensitivity to higher than normal in the response generation to get encryption for outgoing mails. (In case you're discussing potentially sensitive or ...more »
Currently there is no notification for bulkailing.
If outgoing mails are blocked / postponed to outgoing quarantine, somebody / the reseller / an email address should get a notification about this..
On top of the following topics #1 (Better formatting of Digest Reports) http://ideas.solarwindsmsp.com/a/dtd/Better-formatting-of-digest-report/294373-4178 #2 (Scout Reports message actions ) http://ideas.solarwindsmsp.com/a/dtd/Scout-Reports-message-actions/300781-4178 #3 (Add localized Email Scout Reports) http://ideas.solarwindsmsp.com/a/dtd/Add-localized-Email-Scout-Reports/306899-4178 I definetely need the ability ...more »
As previously in MSP Mail, users would like the ability to be able to hide definitive spam over a certain threshold and therefore, exclude it from the periodic user report
When a customer replies to a ticket, it is including the full HTML formatted original email response we sent to them. Although this may be handy in very rare circumstances, This adds huge bloat to the list of responses in the ticket view. Instead of having a single line reply from a customer there is the full response that we sent them in their reply pushing everything else way down the list. In the image below, it only ...more »
When using the WebCMC https://backup.management you can save a devices view, This is useful when used in conjunction with filters to, for example, show only devices which have not backed up in the last 24 hours. I want to send these views to myself and to the re-seller, But I would need to set the re-seller up as a user on my dashboard first. Can we not allow any email address to be added to the recipient field? I ...more »
In the future, could it be possible to see which gmail, Microsoft or Apple account is used on a device to access a given O/S application store?
This information could be displayed within the summary tab.
First of all, collaborators can't add themselves.
little known fact; even if added, this just means they can view cases in the portal.
They will not recieve email updates.
This makes it very hard to collaborate, doesn't it?
When I reply to a ticket via e-mail as the tech it correctly adds that reply to the ticket but it should also be sending it to the customer. There is no way of me knowing if it sent a message to the customer that entered the ticket or to any of the people that would normally be on CC. I also do not see a list of people on CC when I receive a new ticket notification in my e-mail, this is crucial information as it would ...more »