The whole user roles and permissions system should be revamped. We'd like to be able to customize more the roles for our users. As an example, we'd like to prevent a user from switching the monitored services on or off in Direct Support (Tools > Services) We'd like to give him access to the services but as a read only mode, or even customize him to be able to restart a service, and to be able to customize if the user ...more »
Could you make the e-mail alerting a little more granular? I'd like to receive notification of new tickets in our 'Support Queue', so I have that set to "queue specific", but I don't want to receive an e-mail of internal notes on tickets I'm not assigned to as I'm getting swamped.
There seems to be no way to handle this at present
There should be a way to restore a single item from an Exchange backup performed via the Managed Online Backup solution. We frequently encounter clients who need a single message or contact or calendar entry restored, and to accomplish this task without single item restore requires restoring the whole (multi-GB) Exchange database, then plucking out whatever items you need. When dealing with Exchange restores, we never ...more »
At the moment most things are configured at the "Client" level which makes life difficult to do things for clients that have sites that are independently managed. To name but a few: Most reports including client inventory, critical events, fault history, software licence reports. Also be good to be able to assign site level permissions for view-only (would be good to have more levels of permissions as well). Site ...more »
Add the granular restore technology.
Would be nice if you want to restore individual mailboxes or single mails.