MSP N-central

Submitted by (@madelineoryx)

Granular Permissions for Reporting

You shouldn't need to allow a user to have access to manage Patch Management just so that they can see reports on patching.

I want Account Managers to have access to Reports but don't want them to be able to change configuration/approvals etc.

 

I'd like the ability to access all reports without having admin access to all the sections (Patch Mgmt, AV Status, Backup Manager etc)

MSP N-central

Submitted by (@joao.amaral)

More granular user permissions

The whole user roles and permissions system should be revamped. We'd like to be able to customize more the roles for our users. As an example, we'd like to prevent a user from switching the monitored services on or off in Direct Support (Tools > Services) We'd like to give him access to the services but as a read only mode, or even customize him to be able to restart a service, and to be able to customize if the user ...more »

MSP Service Desk

Submitted by (@jeff.hardee)

Granular Email Notifications

Could you make the e-mail alerting a little more granular? I'd like to receive notification of new tickets in our 'Support Queue', so I have that set to "queue specific", but I don't want to receive an e-mail of internal notes on tickets I'm not assigned to as I'm getting swamped.

There seems to be no way to handle this at present

MSP Remote Monitoring & Management

Submitted by (@ethanwellman)

Single item Exchange restore via Managed Online Backup

There should be a way to restore a single item from an Exchange backup performed via the Managed Online Backup solution. We frequently encounter clients who need a single message or contact or calendar entry restored, and to accomplish this task without single item restore requires restoring the whole (multi-GB) Exchange database, then plucking out whatever items you need. When dealing with Exchange restores, we never ...more »

MSP Remote Monitoring & Management

Submitted by

Site level control/reports/permissions

At the moment most things are configured at the "Client" level which makes life difficult to do things for clients that have sites that are independently managed. To name but a few: Most reports including client inventory, critical events, fault history, software licence reports. Also be good to be able to assign site level permissions for view-only (would be good to have more levels of permissions as well). Site ...more »