MSP N-central

Raspberry Pi Probe for client sites

So the probe is great when your client has a machine that's on 24 x 7 (such as a server as opposed to a workstation) but with many clients going to completely cloud-based environments, it can become a bit more difficult to dedicate resources to a probe machine. raspberry pi units all in including storage cost around $60-$70, and are perfect to act as a probe unit that can be put at a customer site in a network room, ...more »

Submitted by (@cubexg)

MSP Remote Monitoring & Management

Add custoder ID field when creating new end customer in RMM

Currently when creating a new end customer in RMM under the general Tab information there is only the possibility to enter the Customer Name and select the time zone, it would be useful to have an additional field called Customer Number that can be used to match with their ERP Systems for billing purposes

Submitted by (@francesco)

MSP Remote Monitoring & Management

Yellow devices on pending installation

Yellow devices on pending installation

 

how about marking Devices which have pending installations with yellow device buttons.

then we could select whether we want to have them warn or not warn.

 

this would be an optimal addition for onboarding new Customers - then we would see whether 100% of devices have successfully installed MAV

Submitted by (@j.suckow)

MSP Service Desk

New Ticket: Customer Search

It is actually practically impossible to use Servicedesk with more than 50 customers. If you open a new ticket, you have to choose the customer from a drop-down-list. If you got more than 50 customers in that list, it costs a lot of time to find the right one. A search button would be helpful. Because of this problem, we actually have to use servicedesk without distinguishing tickets into different customers.

Submitted by

Voting

2 votes

MSP Service Desk

Easily see what type of SLA the customer has when new ticket

When you are creating a new ticket from within the board you choose Organisation as the first field. However, today you depend on a separate document to know what type of SLA the customer has (SLA1, SLA2 etc). There should be a way to easily see more information about the customer when creating a new ticket. You could for instance show an overlay of the Notes field when you mouse over the organisation field after choosing ...more »

Voting

29 votes

MSP Remote Monitoring & Management

New customer onboarding wizard

When onboarding a new customer to GFI Max it would be great to have a standardized approach that our techs could follow to assure things like Device templates, MAV policies, Patch Management, Mobile Devices and App Control were set up and implemented for the site based on client needs or company standards. Currently it is hit or miss with client setup which leads to more work or lack of proper coverage that the customer ...more »

Submitted by