The whole user roles and permissions system should be revamped. We'd like to be able to customize more the roles for our users. As an example, we'd like to prevent a user from switching the monitored services on or off in Direct Support (Tools > Services) We'd like to give him access to the services but as a read only mode, or even customize him to be able to restart a service, and to be able to customize if the user ...more »
I think this should be discussed now and considered so we don't have to wait another year+ to use this described functionality after the CDP>AM/AMP integration is complete. When CDPs are able to be used and set by AMPs, this would allow for better use of CDPs. The idea would be to allow us to create different classifications or groups of CDPs and dictate the permissions to each classification independently of each other. ...more »
It would be great if our N-Central users could create personal filters without assigning them the filter manage permission.
Maybe add another permission level to Filter.
There should be a way to manage users permissions on a more granular level in regards to User Management. Currently the permission levels are not by Customer Level. This is preventing us from having our technicians have access to the user management to create user accounts for remote access on the customer level. If we give them the manage access for user management, then they can also manage other co-worker technicians ...more »
The permissing "Monitoring & Management -> 24x7 & Daily Safety Checks -> Usage" controles wether a user can clear checks or not. It would be very handy, to have a more granular permisson regarding it. I want to prohibit "Keep check cleared until it passes", only the other options should be allowed ("Keep check cleared until next time it runs", "Keep check cleared until (date|time)")
we would consider it a good idea to be able to specify an alternative user for restore so you could restore data to network shares with authentication.
Since you can do this while backing up already, we also need this for restore purposes.
we need the ability to separate "managed antivirus settings" from "managed antivirus policies" in role-based permisions
As a Managed Service Provider to 50+ small to medium size companies, some of our clients would like to see their inventory of devices and software. We would like to leverage the Asset Tracking portion of the dashboard, but are unable to configure permissions to show ONLY Asset Tracking. We don't want our clients to see the routine checks on their servers and workstation.
Please add the Option for Users Rights and Roles
so that we can specify for Users whether these can
in that way Users can not sabotage Dashboard -Backup Checks.
It is critical that we give on-site technicians who do not work directly for us the ability to manage the tickets. This would give them the ability to review the tickets, update users, move these tickets to different queues, etc. However, because they do not work for us we don't want them to have full access to the cost items added to a ticket, internal notes, time entries, etc. Unfortunately, at this time, this is ...more »
In MAV, MDM, Web Filtering and others, it will be a great idea of we can set permissions to each policy per customer.
Usage case: If customers A, B and C have MDM policies set on the dashboard and Customer B has asked for full control of their own MDM environment, I DON'T want them having access to the MDM policies for customers A and C for obvious reasons.
One of my customers has just signed up for Web Content Filtering with us but they want to be able to edit and create their own policies much like they could their previous service. However, the problem is that whilst I can give them access to the console with full access to the WCF package, when they access the list of policies it will show them the entire list of policies created, including those for our other customers ...more »