MSP N-central

better options for N-Central case categories in the support/case

for example this morning i had to submit case 846328 for an error that was popping up randomly across n-central - it didn't matter what page we were on, what we were or (in most cases weren't) clicking on. This scenario didn't fit in any of the categories available. Either there needs to be more/better categories or we need an other category when encountering something of this nature.

Submitted by (@wmorgan)

MSP Remote Monitoring & Management

Customer Support Portal like N-Ables

Something that would seriously want to keep me with GFI and not switch to N-Able like I've been desiring lately would be to add a webpage to the dashboard log in (instead of just a password log in prompt) that looks just like n-ables where if I'm on the phone with a client (and maybe I'm potentially going to get that client to use GFI to remote manage their system, then they can click on the right side of the dashboard ...more »

Submitted by (@elementalwindx)

MSP Remote Monitoring & Management

Technical Support needs improvement...

although we are giving the option of sending technical support request via e-mail....i would like to have a better method of managing all tickets i have requests for or may be currently corresponding with. the problem i have is even though i get a response, i have no idea, which e-mail they are responding too or issue that they maybe referring to, since i get numerous e-mails daily. any email i send don't necessarily ...more »

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