MSP Manager

More Choices

It would be a great feature if there were more choices in reports, expirations, and service items. Sometimes without a lot of choices the reports and what-not are very limiting while trying to figure out the information I am looking for. As the Billing Manager, I have to run a lot of reports, and it would be great to see more options.


MSP N-central

Report Manager Time Based Reporting

We are looking for the ability to have time based reporting. For example, we would like to run a report on resource usage between 8am and 5pm to understand areas of concern during business hours. This would allow us to better understand resource usage during a given time frame and allow us to more accurately make recommendations to clients based on data during heavy use and not during idle time.


MSP N-central

N-Central Reports with same name

We send our clients two versions of the Patch Approvals and Installation report. One shows all of the patches that WERE installed, matching our criteria; the other shows all of the ones that match our criteria but are still not installed, for any reason. Unfortunately for our clients, both reports come through to them named identically. I have suggested to them that they save with the name of the email, which I can ...more »


MSP N-central

Hide list of Recipients when Scheduling Reports

We want to give Customers access to create and schedule Reports that they want, however we need to either Hide the Recipient list or restrict it so that a user only sees Recipients at their level or below (i.e. a user created at a Customer level would only see Customer and Site Users) Submitting this at the recommendation of SW Support re: Case #01174477 "Please submit your request to the Product Manager at http://ideas.solarwindsmsp.com ...more »


MSP Manager

Formatting on Report column headers

We include time ticket reports with our invoices, downloaded as PDFs from MSP Manager. We can't select columns, adjust the formatting or column widths, etc.(wish we could!) so could you please correct the awkward title wrapping that's happening on some of the columns? It makes us look like we don't know how to use our own software.


MSP Remote Monitoring & Management

Device Audit Report

If this exists somewhere, I'm not aware, but I would like a Device Audit Report.


This would have similar function and implementation as the User Audit Report, but would let you filter down to a single device and then see a single audit trail for every event on that device. Automated tasks, AV scans, patches, dashboard user activities & notes, reboots, etc.


MSP Remote Monitoring & Management

Expanding API possibilities

First of all, forgive me my poor english. What I would like to see is an expansion of the API possibilities. We offer a service called "Managed Workplace Management". "Managed Workplace Management" is a combination of RMM, Antivirus, Webprotection, patchmanagement, backup & recovery, etc, each with separate settings. Now I want to build a script via API, where a dashboard user and a client group is created (or copied ...more »