MSP Remote Monitoring & Management

Alternative to monitoring performance with HPE gen 10 servers

Unfortunately it looks like HPE no longer allow the performance counters to be used by the agent, performance checks for HPE gen 10 servers therefore don't work. Being able to monitor the performance is essential to RMM and for any of us maintaining servers, although I respect HPE have caused the issue here it either needs to be pursued with them further or an alternative method found. Going forward with customers who ...more »

Submitted by (@bag3ls)

MSP Remote Monitoring & Management

Backup and Recovery - Exceptions

Please allow for per device and per company configuration of "Files and Folders" Backup and Recovery to allow for adding file and folder exceptions in RMM/MSP RMM. At the present time "Files and Folders" will encounter errors with OneDrive/Sharepoint's Files-on-Demand feature which results in repeated backup failures and there is no way to rectify this issue. Adding a feature to exclude these and other problematic folders ...more »

Submitted by (@patrick.rifici)

MSP Remote Monitoring & Management

More Redundancies to Restart the Agent

I would like more redundancies in place to restart the Advanced Monitoring Agent. I set the Advanced Monitoring Agent to restart if stopped via Windows Services and the regular check. Service does not restart client reports there are no dependencies for the service to restart and am forced to manually restart it. This seems to happen all the time, so I would like to have other redundancies in place to automatically ...more »

Submitted by (@john.cottier)

MSP Remote Monitoring & Management

MAC-MSP AV Reporting

It would be great to be able to pull a report for all devices at a client showing their scan dates like you can for windows machines in RMM. It would make it a lot easier to see the status of AV scans for clients with macs instead of individually going in and looking at each one's devices logs on the MAC-MSP Site.

Submitted by (@bgorrill)

MSP Remote Monitoring & Management

Mainteance mode for single checks

It would be very helpful, if we can set the maintenance mode for special checks instead to the whole device.


If there is an issue on services for third party software, it would be helpful to set the service check to maintenance mode but leave the other checks in normal mode. so we could be alerted when the disk runs out of space or any script check runs into an alert

Submitted by (@pcchagels)

MSP Remote Monitoring & Management

MSP Anywhere for RMM missing System Information Tab

MSP Anywhere, the standalone remote support tool has a system information tab which shows everything from installed software, CPU and RAM usage etc...for some reason on the RMM version (literally identical) its had the system information tab removed. crazy decision and someone should tick the box to put it on......feature request asap please.

Submitted by (@pgypps)

MSP Manager

RMM Integration - more PSA integration options


We use RMM and MSP Manager. There seems to be a lack of configuration for the integration to MSP Manager. I would like more options of what and how tickets get created. For example, we have our site and devices in RMM to monitor and test on our own Servers and Lab. I would like the option to exclude these from creating tickets in MSP Manager.



Submitted by (@michael.cobden)

MSP Remote Monitoring & Management

How to speed up the RMM dashboard

I've been avoiding looking at a network profile of the RMM Dashboard, but stumbled on it tonight, and laughed to see why: Loading takes over _200_ separate HTTP requests, and _20MB_ of content download. I'm attaching screencast GIFs of this in both Chrome and Firefox Quantum (the new fastest browser). It stops when the page finishes rendering. No wonder first load is nearly 90 seconds. But it doesn't have to be this ...more »

Submitted by (@gulltop)