MSP Remote Monitoring & Management

RMM Network Tab - Aged Devices Purge

When accessing the Network Tab and Connected Devices there are discovered items there that are not useful to our management due to the age of the device. For example, decommissioned servers, workstations, network equipment, printers. It would be good to have an option to set a limit for how long these devices are maintained in the discovered devices, this way an MSP can decide if they want to purge the devices and how ...more »


MSP Remote Monitoring & Management

Automated task - add user to local group

The usable automated task 'add user to local group' does not have any failure conditions, so if it is returning an error it would still show up as successful in the dashboard with no indication that it failed whatsoever. We contacted SolarWinds Support and this was their message: "I downloaded the script and had a look and there does not look to be any failure conditions. Currently there is no way to change that on ...more »


MSP Manager

Network Device Asset Service Item Billing

We're a new firm and have built our service offerings based on SolarWinds best practices. (Hint: Ask your rep for the cost calculator. Hack it to work for you!) Something with huge use potential would be automated asset import from RMM into the MSP Manager. Once the MSP Manager shows the asset (similar to what occurs currently with Workstations and Servers) we would have the ability to automate billing of dynamic network ...more »


5 votes

MSP Remote Monitoring & Management

Customer Support Portal Single Sign On

I would like to be able to use the same credentials to login to the Customer Support Portal that are used to login to RMM, Take Control Plus, MSP Manager, Backup and Recovery, etc.


SSO has been implemented on these products, and I would like this to be implemented into the Customer Support Portal so I can use a single set of credentials for all SolarWinds Products and Customer Support.


MSP Remote Monitoring & Management

Copy Networks Tab Text

In RMM's Networks tab's south pane, devices are listed. It's currently impossible to copy hostnames, IPs, MAC addresses, etc from the list of devices for pasting elsewhere. Other device listings such as the Servers or Workstations tab allow copying hostnames and other text. The Networks tab is much less useful since users can't copy text that appears there. Adding the ability to copy text from these fields would ...more »