I would like more redundancies in place to restart the Advanced Monitoring Agent. I set the Advanced Monitoring Agent to restart if stopped via Windows Services and the regular check. Service does not restart client reports there are no dependencies for the service to restart and am forced to manually restart it. This seems to happen all the time, so I would like to have other redundancies in place to automatically ...more »
At the minute there are options for adding service plans that can be priced by Flat Fee, hourly retainer and money retainer. Can we have a Day retainer so we have the function to allow customers to purchase days of onsite support/service from us at the minute we cant calculate this in Manager.
My main concern is a basic feature such a user who is not registered in the service desk emails the service desk for support but their ticket is not logged and they are not created as a user based on the domain they are emailing from. This is a basic feature that all service desks provide and one that is causing our service desk to miss tickets on a busy day. Its time consuming having to forward on the ticket, then several ...more »
Currently the initial scan does add service checks for some specific services and that's it. I am certain it would make much more sense to add all services with "automatic" start type to the list of monitored services for the automatic detection. For instance if the server is running multiple MS SQL instances, none of them is automatically being added to the monitored services while I am certain this is something worth ...more »
When configuring a Staff Agent to have access to specific Ticket Queues they can only see those queues. However, when Staff Agent goes to create a NEW ticket they can see ALL Ticket Queues from the drop down meaning the Staff Agent can assign the ticket to a Queue they do not have access to.
Inside the "list_devices_at_client" adding state "maintenance". Now this is combined with "offline" but i would like to be able to see the difference to check if a server can be offline or it should be online.
I would like to make it possible to combine and filter data based on a query. For example receiving all information about:
- Device features
- Device backups
- Device virus
So i can determ my own columns and filters. Make it possible to load all colulmns and values instead of installed vs not-installed i would like to be able to see all other states like, failed, pending, etc.
When adding a check for a service or critical events to a monitoring template there is no order, when adding them to a single device they are ordered alphabetically. is there a way to get both menus ordered the same way (preferably alphabetically)?
Created for Case : 00945337
It would be very useful if the customers had access in their client panel to the cost of the tickets. A suggestion is add the "time tracking " tab to the client panel.
It would be useful to be able to filter services that are in a disabled state in the Active Issues page. This can currently be done already by unselecting all the status' in the filter and selecting the services you are interested in. However, the problem with this is that those services will show up with any status. So it would be good if you could add in a 'Disabled' status next to 'Failed', 'Warning', 'Normal', ...more »
A service alarm, that catches all the other Windows Services, that are set to "Automatic" startup, which do not have a specific Service alarm.