MSP Remote Monitoring & Management

The Agent should checking when the service starts

The Agent should checking whenever the service starts. This would ensure that we know as soon as systems are back online, rather than having to wait for the next scheduled checkin period.

 

At the moment when rebooting a workstation it stays 'offline' in the dashboard for a long time rather than instantly reporting they are online.

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Voting

358 votes

MSP Remote Monitoring & Management

Auto approve and auto block patches by Vendor/Product

We really need to be able to auto approve patches for a particular vendor or product. For instance, auto approve all patches for Adobe products or auto approve all Java patches. Right now we can only choose to auto approve ALL non-microsoft patches that fall into a specific severity (critical, important, etc).

Submitted by (@jamie.ausenbaugh)

Voting

356 votes

MSP Remote Monitoring & Management

Apply Installation Template after initial install time.

We need a way to apply a template to a workstation AFTER install time. I have over 100 workstations, with different states of services and checks. I don't want to manually delete all the checks, and then add them back one at a time. I would like to take the current install template and just 'push' it to a current workstation. This happens often because the installation template can get applied to a PC at different ...more »

Submitted by (@stevedeal)

Voting

344 votes

MSP Remote Monitoring & Management

Branded SSL cert for dashboard access

In my opinion, the dashboard is hardly branded. If I send clients to my FQDN, which is a CNAME pointing to the dashboard.systemmonitor.us, they have to use unencrypted http, or their browser will throw a certificate error. In either case, this is a bad practice for security. The alternative is to send them to https://dashboard.systemmonitor.us. This is resolves both of the above security issues, but now the URL is no ...more »

Submitted by (@douglasmortensen)

Voting

336 votes

MSP Remote Monitoring & Management

Asset tracking

In the workstation &/or server area of Dashboard. When a computer is selected, Why can't you add a tab called "Asset Information" that we could click on that would give us the Asset Information for that particular computer? It's frustrating to have to click on Asset Tracking at left, then re-search through lists of clients / sites / machines to find the Asset details for that machine. (You can still have the Asset ...more »

Submitted by (@asimpson1)

Voting

318 votes

MSP Remote Monitoring & Management

Site Level Dashboard Access

Currently, we can give a client a gobal dashboard access user account for all of their sites, which is important. However, in a more distributed environment, it would be helpful to give other site admins credentials for a particular site or sites. Since user credentials must be unique, I can already see a problem if a particular admin has responsibility for more than one site. So, if the suggestion makes sense to implement, ...more »

Submitted by (@robertralston)

MSP Remote Monitoring & Management

Role-based access to customers/sites/services/features

This would stop junior technicians being able to mess with Servers or certain customers or if we had multiple locations ourserlves we could share a dashboard with our branch office and have all of the customers in one place but restrict technicians at the branch office from accessing servers/workstations managed by the head office.

Submitted by (@gregdufeu)

Voting

312 votes

MSP Remote Monitoring & Management

Monthly and scheduled reports

Reports are about showing the value of the service to the customer. As IT business owners we need to automate as much as possible. I would like to see automated monthly reports that contain all the other reporting mechanisms like workstations, patch management, remote support, automated task report, device hardware/software inventory, bandwidth/performance etc. This way the customer can see everything the service does ...more »

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