MSP Remote Monitoring & Management

Customer Service

How about GFI start a real customer service program, Simple things Like actually responding to trouble tickets( granted I've only submitted 1 But that never was answered), Account managers that actually will talk to their clients (not email), Support hours for Customers that operate in Later time zone. How about actually implementing some of the suggestions here and providing actual feed back to the suggestions. There ...more »

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MSP Manager

Asset management Migration to MSP Manager from SpiceWorks

Hello MSP Support, We are trying to migrate to MSP manager for our inventory tracking . We need new tab called “Inventory” on MSP Manager home page which should redirect to following look-a-like page (see the attachments) for entering the information for new device and we should have access to the database where it is getting stored as well. We also need a way to import user details from .csv file or pdf and according ...more »

Submitted by (@harshil.patel)