ControlNow

ControlNow

Patch fail reason / remediation recommendations

Patch installation seems to fail frequently without any indication of why if fails or how to resolve the problem. Since "something" happens for the agent to know that the patch didn't install, couldn't that "something" be conveyed into the status info perhaps even with some useful information about what to do about the problem.

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125 votes

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Multiple Logins for Cloud Account

Similar to the multiple accounts with one login, I see a need to have ability for multiple logins for ONE account. I am one company, with TWO IT personnel. They have to use the same login. Why not allow us two allow two user accounts. And secondly, maybe the ability to limit one to only assigning licenses and seeing status, but not making policy changes.

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85 votes

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Asset Reporting - detail download

You are collecting excellent data. Provide a way for your users to download this data for instance asset reporting, software, hardware, etc.

 

It could be a simple csv file that could be imported into excel. include all the pc data available, MAC address, ip, name, last update time, last 5 users maybe, etc... include software versions, hardware, etc.

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73 votes

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Report Options

The fact that there are only five total reports is pretty bad. Most reports focus on potential issues but none show results. Why are there no reports that show how effective GFICloud is? I'd love to show Management how many threats have been stopped and how many computers have been patched since GFICloud was implemented. But I can't - I can only tell them to trust me. Would it really be that challenging to add another ...more »

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64 votes

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Web Protection - Reporting

Love the Web Protection feature - however without reporting it is only about 50% useful.

 

Reports are needed on a per user basis that would show, at a minimum, (a) all activity and (b) sites that were blocked. Time spent on a site as well as overall time browsing would be useful as well.

 

Not sure how you can release something without the ability to generate reports.

 

Ed

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58 votes

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Extraction of Software Product Keys in Asset Tracking

We presently use another product for Asset Mgt. that supplies software product keys. If a machine has to have a full re-install (hard drive failure), we use those software product keys to accomplish this without having to go to a lot of trouble. From the standpoint of License Mgt., we are able to export the software keys into Excel so that we can check ourselves on license compliance as well as to make decision on which ...more »

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