It would be amazing to have powershell access via the tools menu. It would make so many more things able to be done behind the scenes.
To borrow a feature from mspconnect; full event log viewing in direct support would be very useful.
What: Separate FQDN and IP address into separate fields from the Network Address field. Why: Because I want to be able to see both at the same time from the All Devices tab, export the All Devices tab easily and we frequently need both. I don't particularly need the Discovered Name to be as prominent because if the PC name changes, this field because kinda useless. Who will benefit: My support desk, senior engineers ...more »
I would like to see an audit trail for any action performed by an N-Central user. There have been cases in the past where a device was placed in downtime, a threshold adjusted or a device deleted and we needed to know when and which user performed the action.
Many other MSP tools provide a small preview of the screen before committing to connect to the end users PC. This would be especially helpful with N-Central as you can not see if the user is active or inactive (Kaseya does this).
AV Defender is currently available for the Windows platform, however, there is no centralized AV for Mac devices.
We need something like SolarWinds Network Topology Mapper built into NCentral. We get new clients and it would be very beneficial and efficient to be able to get topology map built from inside NCentral. Right now $1500 per client is very expensive. We just need something basic to be able to present a visual of the network/devices. But it needs to be reasonably priced.
The ability to pre-define CDP's as dropdrop options (or radio buttons, yes/no, etc). So when someone goes to change a CDP on a device, they're presented with the only available options and don't have to refer to external documentation (also: if perhaps there could be the additional comment field that allows a description of what the CDP option does). These drop-down CDPs will need to be editable after the fact, in ...more »
The Add Task drop down menu in the device details page has the update asset info option but the Add Task menu from the All Devices view does not. sometimes we need to update asset info on multiple devices and it would be nice to do a mass push of this task instead of having to click into each device and set it up.
It would be great if schedueld downtime didn't also disable the remote control options on a device. We've been using scheduled downtime when we have planned maintenace work being done. A sideaffect of this is that remote control gets disabled on the device (unless mspconnect is installed). It would be nice to just use the disconnected status icon to symbolize downtime, but to leave the remote control options enabled ...more »
One of the main AV Status tickets we always get is related to no scan in over 30 days.
It would be great if we could set the Self Healing action to run a quick scan (or full scan) before a ticket is created.
This would eliminate many tickets from being created and save our technicians time.
it used to be that we could say the downtime was going to last for x days/weeks/months - now we have to convert our time frame to minutes