MSP Remote Monitoring & Management

Submitted by (@asimpson1)

Asset tracking

In the workstation &/or server area of Dashboard. When a computer is selected, Why can't you add a tab called "Asset Information" that we could click on that would give us the Asset Information for that particular computer? It's frustrating to have to click on Asset Tracking at left, then re-search through lists of clients / sites / machines to find the Asset details for that machine. (You can still have the Asset ...more »

Voting

320 votes

MSP Remote Monitoring & Management

Submitted by (@bigskycs)

CUSTOM CLIENT REPORTS

Right now I am having to take screenshots of the dashboard in order to show things like Last Logged On User, Last Response, and other information my clients want and not some other things that are included by default in the reports. THIS IS TIME CONSUMING and doesn't look nice. My competitors can do this and it makes it hard for me to compete on that level. When can we get custom reports?

MSP Remote Monitoring & Management

Submitted by

Suspend billable activity for a (customer,site,or server/wrkst)

Let's say you want to give a customer a 30-day free trial, or you are having payment problems with a customer. I want the ability to quickly suspend any billible GFI activity on a per Customer, Site, or Server level. This would suspend the (checks/dashboard etc etc) but not loose the configuration. If the customer then chooses to signup for service (or gets their late payments rectified) you can quickly "uncheck" the ...more »

MSP Remote Monitoring & Management

Submitted by (@ndynamics)

Asset custom fields to display on summary tab

I'd like the 6 custom fields in the asset tracking to be able to up on the summary tab for workstations and servers. I use these fields for things like asset tag ID, contact name, contact phone number, etc and having quick access to that data without having to go into asset tracking would be useful.

MSP Remote Monitoring & Management

Submitted by

Search for Software instances across ALL Client/Sites

We manage multiple Clients and often need to determine which clients have a certain Patch or Software Version. Within a single Client, you can click on a Software Version and the Dashboard will pull up a list of all computers at this CLIENT that have the same version. We would benefit greatly if there was an option to generate a comprehensive list of Computers across ALL Clients.

ControlNow

Submitted by

Extraction of Software Product Keys in Asset Tracking

We presently use another product for Asset Mgt. that supplies software product keys. If a machine has to have a full re-install (hard drive failure), we use those software product keys to accomplish this without having to go to a lot of trouble. From the standpoint of License Mgt., we are able to export the software keys into Excel so that we can check ourselves on license compliance as well as to make decision on which ...more »

MSP Remote Monitoring & Management

Submitted by

delete multiple devices simultaneously instead individually

i have a need to delete multiple devices such workstations and servers due to clients removing, replacing, and reimaging devices without telling me. currently the only way to delete devices is to individually select each one by one. however i find this method not efficient. i would like to see an option to select muliple devices for deletion. basically a select all and a single click delete button for those devices. ...more »

Voting

30 votes