MSP Remote Monitoring & Management

Monthly and scheduled reports

Reports are about showing the value of the service to the customer. As IT business owners we need to automate as much as possible. I would like to see automated monthly reports that contain all the other reporting mechanisms like workstations, patch management, remote support, automated task report, device hardware/software inventory, bandwidth/performance etc. This way the customer can see everything the service does ...more »

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MSP Remote Monitoring & Management

Global modification of 24x7 & DSC check-in interval required

currently if i want to change the 24x7 frequency check interval or DSC run time for multiple devices, i have click on each individual workstation or server and make the modification manually. this is ideal for working on on few devices at a time, but currently i have a need to change over 190 workstations 24x7 frequency intervals, but find the manual method will take too long. there should be a global or group option ...more »

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MSP Remote Monitoring & Management

Mobile Device Management 1000+ waiting for more features!

Mobile Device Management customers waiting for more features!. They are prepared to signup once they see more features especially IOS. Please put more resources on Mobile Device Management I have thousands of customers who want to sign up but refuse until we get more features Location Tracking on IOS, Web Protection, Anti-virus, Anti-Malware, Call and Message logging. We have 1000 customers with 3-10 devices each they ...more »

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MSP Remote Monitoring & Management

delete multiple devices simultaneously instead individually

i have a need to delete multiple devices such workstations and servers due to clients removing, replacing, and reimaging devices without telling me. currently the only way to delete devices is to individually select each one by one. however i find this method not efficient. i would like to see an option to select muliple devices for deletion. basically a select all and a single click delete button for those devices. ...more »

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Voting

30 votes

MSP Remote Monitoring & Management

simplify agent deployment by providing web link only

would be nice to have a web based link to deploy (pre or non configured) agents to a remote computer or server. instead of having to login to my dashboard remotely on the device, then download the agent to the selected device, or centrally on a server network share, then attempt to install it. by only providing the link, you could just download the agent specific to your client and site, without having also to show ...more »

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Voting

29 votes

MSP Backup & Recovery

Ability to change device names, without have to start over.

Good day, Please could we have the ability to change the device names, without having to delete the existing device and having to start over from scratch, losing the previously backed up data. Quite often a new user will take over a system, using the same data as the previous user. It then becomes messy and complicated to keep track on which user pertains to a device name. This would be very useful for us, and our ...more »

Submitted by (@gburne)

Voting

29 votes

MSP Remote Monitoring & Management

Device offline settings

I urge you to add a device offline settings for every server. Here's the scenario. The device ran its patch management updates and an automation script is now rebooting the server, however, the server does not come down all of the way due to an update that is holding the server hostage and now the server is "offline" but not all of the way shutdown for it's pending restart. GFI MAX thinks that the server is still in ...more »

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MSP N-central

Make Rules Great Again! Allow device property settings to be set

here we are almost a decade later and it's still not possible to set "unschedueld downtime" or "update monitored ip" via rule.

Support have now banned the abilit yot do so via a NAC advanced script and doing it via a manual bulk edit is what we've been trying to avoid.

So let's make rules great again and allow the setting of any device property you can do manually!

Submitted by (@prejay)

MSP Remote Monitoring & Management

Delayed Checks until device is turned back on

On the face of it, it seems quite reasonable to set checks for AV to alert after getting 3 days behind. This would cover if the work device was turned off over the weekend (Albeit, a bit of a squeeze if there is a Bank Holiday included). However, if the device is switched off for a prolonged period (let's just say over the 3 days), then as soon as it's switched on, it's immediately out of date and alerts us (more importantly ...more »

Submitted by (@boffinssupport)

MSP N-central

Correlated Notifications - Cross-Device Dependancies

Here's a huge one that would help eliminate alerting noise, and i know it's not simple as it's been on the request backlog for years.

Give us the ability to craft cross-device dependancies to avoid tickets creation.

eg if I have an notification for the gateway being down, i don't also need notifications for agent status being failed on the servers behind this.

Submitted by (@prejay)