MSP Remote Monitoring & Management

TeamViewer as a Service

Many smaller MSPs either can not afford or can not justify the expense of a full TeamViewer license. Why not sell TeamViewer as a Service (Managed Remote Control) to MSPs, like Managed Antivirus and Managed Online Backup, with the same pay-as-you-go pricing model (i.e., $1.00 per PC per Month). This would eliminate the Take Control conflicts we all are having and allow MSPs more flexibility in supporting their clients. ...more »

Submitted by

MSP Remote Monitoring & Management

Webroot integration with new UnityAPI

Webroot just introduced a new API called UnityAPI and looking at many of the other RMM's out there they are starting to integrate with this new API to attract businesses who use Webroot.

 

If your company uses Webroot or plan to do so, please vote for this and share.

 

Learn more here:

 

API documentation: https://community.webroot.com/t5/custom/page/page-id/Unity_API

Youtube intro:

Submitted by (@arufu.me)

MSP N-central

NCentral billing time to PSA only if self healing is successful

Currently there is no way to configure the self healing function of NCentral to bill time to your PSA only if the self heal has been successful. I would love to see a method to allow NCentral implemented to bill time and change the status of a ticket if the self healing function which has been run has been successful. There is a thread about this in the PSA section of the forums. https://community.solarwindsmsp.com/Community/Forums?forumid=43&threadid=125139 ...more »

Submitted by (@acantwell)

MSP Remote Monitoring & Management

Add Check Info to PSA-created ticket description

It would be nice if MAX RemoteManagement was to include the failed Check Info in the PSA-created ticket. For example, a Symantec Backup Exec 2010 R3 job failed and the ticket's description was as follows: "Check Failed: Backup Check - Symantec Backup Exec 2010: One or more jobs failed" However, the check's Check Info included the following: "14-May-2015 03:38 AM: TapeBackup Complete with exceptions 14-May-2015 03:38 ...more »

Submitted by (@benhooper)