MSP Remote Monitoring & Management

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Allow MOB to do Local Only Backup

It would be nice if we could sell Local backup only (for a small fee) with an option to provide off-site protection as an upgrade (for a larger fee). i.e GFI charge us a fixed fee per device for local only and then a small per Gb price for the off-site protection. It would be a much easier way to sell the product to clients as will be able to give them a good estimate of their costs based on the size of the local vault. ...more »

MSP Remote Monitoring & Management

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Quota System of MOB

Create user quotas for MOB, which generates alerts when a user is nearing their defined limit. Many of our customers like to monitor their backup usage, and instituting a quota system with our current offsite backup provider that alerts us when they near that quota allows them to budget properly (or remove unnecessary items from backup), and keeps them from getting angry about suddenly skyrocketing backup costs.

Voting

76 votes

MSP N-central

Submitted by (@darrin)

Implement a way to deal with missed scans.

We have some clients that have a lot of tablets or laptops that are somewhat infrequently used. Despite our attempts at running multiple quick scans a day, including some during business hours, these devices are frequently not on during the time of the scheduled task. It appears that there used to be a command line scanner in BitDefender. I opened a ticket with N-central support and was told that the only way to do a ...more »

Voting

62 votes

MSP Remote Monitoring & Management

Submitted by (@danielmarrero)

Alert via email when managed online backup (MOB) job fails

Managed Online Backup (MOB) as a solution that gives businesses the option to backup their data offsite which we know is very critical. This is why when a scheduled backup fails it MUST send alert stating the backup failed and not wait until the daily safety check (DSC) runs. We offer a completed managed backup solution to our customers with another provider and when a backup fails we are looking into the issue immediately. ...more »

MSP Remote Monitoring & Management

Submitted by

Retention Policies/Deleted Files for Managed Online Backup

I love the ability of Managed Online Backup, but my huge gripe with it is you can't just delete files you have to uninstall the agent completely. To me this is cumbersome and is a main reason I haven't used the service yet. Also, there is no way to setup retention policies to only hold certain files so long before they are deleted. Most backup software can do this off the bat. I have a few customers that have automatic ...more »

MSP Remote Monitoring & Management

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MOB volume contingent

Not just a few resellers would like to offer their customers a restricted contingent of backup volume with MOB. For example if he sells a 10 GB MOB bundle and the customer only can backup stuff up to a limit of this 10 GB, nobody would have to care and keep taking a look at his amount. Some customers aren`t interested in their own IT or don`t have the skills so that they may can`t know it better and backup images ...more »