MSP N-central

NCentral billing time to PSA only if self healing is successful

Currently there is no way to configure the self healing function of NCentral to bill time to your PSA only if the self heal has been successful. I would love to see a method to allow NCentral implemented to bill time and change the status of a ticket if the self healing function which has been run has been successful. There is a thread about this in the PSA section of the forums. https://community.solarwindsmsp.com/Community/Forums?forumid=43&threadid=125139 ...more »

Submitted by (@acantwell)

MSP Remote Monitoring & Management

Add Check Info to PSA-created ticket description

It would be nice if MAX RemoteManagement was to include the failed Check Info in the PSA-created ticket. For example, a Symantec Backup Exec 2010 R3 job failed and the ticket's description was as follows: "Check Failed: Backup Check - Symantec Backup Exec 2010: One or more jobs failed" However, the check's Check Info included the following: "14-May-2015 03:38 AM: TapeBackup Complete with exceptions 14-May-2015 03:38 ...more »

Submitted by (@benhooper)

MSP Remote Monitoring & Management

Change PSA settings

Hi,

if you want to change your PSA credentials for the Autotask sync for example, you've got to deinstall the PSA integration and reinstall it with your new credentials. That way all linked tickets are broken and you create a new integration instead of keeping the existant.

A change of PSA settings should be possible without loosing data.

MSP Remote Monitoring & Management

Multi user PSA integration

We have our GFI Max setup with Connectwise and when my techs clear outages on the dashboard it always shows in the ticket that the primary account cleared it rather than the individual tech. This causes confusion when reports are ran for our clients and it has caused some confusion when events occur when audits have to be run to see who did what. Please change this so that there can be proper accountability on outage ...more »

Submitted by (@cjdavis618)

MSP Remote Monitoring & Management

Improve PSA Entity Mappings - Auto-Map

The PSA Entity Mappings is very time consuming for creating new PSA Entries (or at least for Autotask it is). Each drop-down menu takes time to load, etc.... To map 100 devices or so, takes anywhere from an hour to two if you are creating new PSA entries and want to map them to products. The Auto-Map currently isn't helpful as you can only apply "everything" that is unmapped to a single product, which doesn't make ...more »

Submitted by (@sruliwolff)

MSP Remote Monitoring & Management

Additional information added to ticket names

Under Settings > PSA Integration > Configure, the name format is lacking. It would be more helpful if it could include additional failure information. Such examples where this would be most useful: Company - DC01 - Managed Antivirus - 2 items in Quarantine Company - EXCHANGE - Windows Service Check - Transport Service - 7 Consecutive Failures Company - DC01 - Failed Login Check - 8700 Failed Logins Adding this additional ...more »

Submitted by (@djones)

MSP N-central

"Failure to Create Ticket" Alert Emails to include details

I feel really stupid having to request this, but SolarWinds won't do anything without it. Whilst patching our PSA recently and facing outages, we have found that depending on the type of PSA issue you are facing (eg connectivity, backend sql problem), the failure notice you receive from a ticket not being created/updated will always include details of the customer and notification recipient, but for some inexplicable ...more »

Submitted by (@prejay)