MSP Remote Monitoring & Management

Submitted by (@douglasmortensen)

Auto uninstall agent when deleted from the dashboard

When a customer ever stops using our monitor or MSP services, we need to uninstall the agent from their PCs. 1. This is a good practice for keeping things clean. 2. We don't want competitors who may follow us to find out what technology we're using. They need to build their own businesses themselves. It would be very helpful in these situations, if the agents would auto-uninstall themselves after we have deleted a client, ...more »

Voting

689 votes

MSP Remote Monitoring & Management

Submitted by (@config4)

Take Control vs Licensed Team Viewer vs LogMeIn via RSS

It would be great if there were more flexible options for remote control within GFI Max. For example, we might want to license Team Viewer separately for all of our remote support needs (on the fly support, meetings/presentations), and it would be really great if we could use our own Team Viewer 7 license integrated with GFI Max instead of the bundled Take Control version of Team Viewer. It would also be nice to have ...more »

MSP Remote Monitoring & Management

Submitted by (@simpinc)

Remote Background needs administrative access

Remote Background needs privileged access to be useful. Without it there is no way to uninstall apps (using WMI) except using another vendor's tools. There is little that can be done at the non-admin command prompt that can't be done in other ways. What is the logic of not allowing administrative privilege at the Remote Background command prompt? Granted, other tickets are open on this subject, but they don't include ...more »

Voting

80 votes

MSP Remote Monitoring & Management

Submitted by

Dashboard access for clients

Currently, it is possible to edit a department and "enable dept view-only dashboard access" which is great when clients request remote access to their office computers from home using GFI Max. However, you can only setup one login, which defeats the purpose of auditing if the client has multiple folks remoting in with one login/password. One of the main reasons I use logmein more than GFI Max is the ability for my clients ...more »

Voting

73 votes

MSP Remote Monitoring & Management

Submitted by

Give Remote Access status before remoting into customers desktop

Team Viewer or Max needs to have some way of telling the the support tech whether the user is actively using the Workstation before we remotely connect. For example LogMeIn Pro before remote connection gives the tech the information "The host computer keyboard and mouse have been inactive for 1 days" Can this be accomplished in Teamviewer or GFI so the technician knows whether they are taking over a machine in use or ...more »

Voting

57 votes

MSP Remote Monitoring & Management

Submitted by

GFI MAX Site installer/Remote Desktop installer for Mac

It'd be very nice if there was a Mac-compatible site installer and remote worker installer package as there is for Windows.

 

With 100s of workstations to add to GFI MAX, it's a real difficulty to require us to go from machine to machine registering each with the site.

 

I can already deploy the installer over Remote Desktop, but can't automate the registration.

MSP Remote Monitoring & Management

Submitted by (@netflo)

Prevent users from closing Team Viewer icon

It can be annoying when a user has closed the Team Viewer from their system notification tray, as this prevent us from getting on. The only ways around is to (1) reboot the machine, (2) ask the user to launch Team Viewer from the start menu or (3) hop on to the machine using VNC to launch Team Viewer. Can I suggest that you either allow us to control whether the icon can be closed or to relaunch after a short duration. ...more »